Customer Success Specialist - U.S. Based

2+ years of customer success experience. Track record of increasing brand likeness through targeted activities. Help with building a client cult like following. Excellent communication skills, including listening and facing conflict head-on. Willing to work in a fast-paced environment. Self-sufficient and able to properly manage one’s own time. Well-organized. Advanced time management skills. Strong interpersonal skills with the ability to connect and relate to clients. Real Estate knowledge is a plus.

Identify, manage, and assess customer concerns promptly (within 30 minutes to respond and within 24 hours to resolve). Manage multiple email inboxes and redirect non-customer support-related inquiries. Reply to customers via email and text promptly in our CRM and ticketing system. Understand our client’s journey as a lead buyer. Follow all company policies when handling customer support inquiries. Work closely with the refund team to resolve refund disputes. Update clients’ accounts when a setting not accessible in the client portal needs to be changed. Face and handle conflict professionally. Keep track of all customer's requests, inquiries, etc.