Head of Ecommerce Operations

10+ years of experience in ecommerce operations, including supply chain, supplier selection, vendor management, fulfillment, shipping, distribution, and logistics 5+ years in a leadership capacity Prior experience in healthcare products or pharmaceuticals a plus Proven success in creating robust & resilient end-to-end supply chain system Demonstrated ability to create financial forecasts, demand planning, and inventory forecast models Strong business acumen; MBA or equivalent a plus Analytical mindset: use data to drive operational and strategic decisions Deep expertise in strategy married with a “roll up your sleeves” mentality Exceptional stakeholder management skills Experience working in a matrixed environment with cross-functional teams Experience overseeing eCommerce platforms (e.g., Shopify Plus, Salesforce Commerce Cloud, Adobe Commerce, custom platforms) Expertise in operational workflows, including order management, supply chain, and fulfillment Excellent written and oral communication skills Exceptionally strong project management skills Adaptability and flexibility in a dynamic, high-growth environment Occasional domestic travel (<10%) may be required

Develop and execute a multi-year eCommerce operations roadmap Lead cross-functional ecommerce operational planning Identify emerging health & wellness ecommerce market opportunities Create a robust & resilient end-to-end supply chain system Ensure all ecommerce processes comply with laws and regulations Lead KPI development for ecommerce operational metrics Use analytics to drive continuous improvement Provide regular reporting and strategic insights to executive leadership Build, mentor, and lead a high-performing ecommerce operations team Drive a culture of accountability, operational excellence, and cross-department collaboration