- Process clinician time off, schedule changes, and Clinician Hub requests according to established guidelines.
- Complete assigned queue expectations and update availability, administrative blocks, and recurring adjustments.
- Manage patient rescheduling workflows resulting from schedule updates.
- Maintain accurate documentation and ticket categorization.
- Prioritize requests by urgency and patient impact, maintaining ownership through resolution and escalating barriers promptly.
- Manage urgent callouts, disruptions, and time-sensitive patient rescheduling.
- Build and maintain schedules, templates, appointment durations, and ramp schedules, auditing for accuracy.
- Provide backup support across queues during PTO, volume spikes, or launches.
- Support onboarding, offboarding, process testing, cleanups, and ongoing cross-training.