- Support the triage and investigation of Tier 2 and Tier 3 patient complaints.
- Conduct comprehensive case reviews integrating clinical findings and patient experience.
- Provide clinician-facing feedback and participate in coaching conversations.
- Maintain documentation integrity in Zendesk and Athena.
- Analyze audit findings from AI-powered chart review tools to identify trends and gaps.
- Define and evolve clinical audit methodology and coaching frameworks.
- Partner with Learning & Development to design audit-based onboarding for clinicians.