- Lead implementation planning, timelines, and risk management across ops, clinical, billing, and marketing teams.
- Execute launch strategies, content hubs, and engagement campaigns to drive member awareness.
- Act as the strategic account owner for employer partners, consultants, and carriers.
- Manage recurring operational workflows and lead regular business reviews.
- Serve as the central point of contact for external issue resolution and escalations.
- Package engagement and claims data into narratives for partner stakeholders to guide benefits strategy.