Account Manager

8+ years overall working experience in the biopharma or adjacent health technology industry. 5+ years in a client facing role as a consultant or life sciences data/software/service provider. Prior experience in sales or delivery of data/software/consulting services with penetration into multiple customer groups and analytics engagements. Experience selling, deploying or servicing cloud-based SaaS product offerings to Life Sciences customers. Effective communication and storytelling skills. Data analysis skills. Impeccable project management skills. Demonstrated ability to work with and manage relationships with customers and partners at a senior management and director level. Extensive experience with structuring client deliverables in PowerPoint/G-Slides, Word, Excel including an expert ability to “tell the story” with supporting analysis.

Provide strategic support and guidance on key deliverables and customer requests for existing business. Manage engagement scope and contracting for managed services for existing business and renewals. Collaborate with Customer Enablement, Product, and Analytics teams to ensure customers’ objectives are met and value/ROI is documented. Communicate/evangelize the value delivered and ROI for renewals and existing business. Prepare for and lead QBRs. Proactively educate stakeholders on new services and product features. Ensure organizational support and secure budget for contractual renewal of existing business. Engage regularly with buyers/key decision makers for existing business. Develop all renewal/expansion collateral. Identify other upsell opportunities.