Account Manager - Chicago

High school diploma required Must reside in the Chicago, IL area 2-5 years of experience in a technical support, service operations, account management or field service role Experience in the restaurant industry with strong technical troubleshooting skills and knowledge of beverage or food service equipment preferred Demonstrated success in executing innovation Ability to adapt to fast changing environments Familiarity with Business travel, Slack, Salesforce, and ClickUp Ability to travel regionally as required Self-motivated and target-driven Knowledge of the restaurant industry Ability to work independently and as part of a team Flexibility to adapt to changing priorities and handle multiple tasks simultaneously Natural communicator (written and verbal) Obsessed with organization, with superior time management Advanced knowledge of the full life cycle of product development Process oriented

Pursue quality customer relationships Manage installation and launch of the program Ensure customer satisfaction Prevent churn Drive drink sales Monitor and maintain equipment uptime Provide level 1.5 technical support Utilize routing-based application for daily tasks Oversee menu deployment and tech stack integration Evaluate product mix performance and provide menu recommendations Track accounts for reporting and check-ins