Lead and manage a pipeline of new business expansion opportunities within existing accounts. Highlight unique PagerDuty value and benefits to customers. Understand stakeholder problems and communicate technical wins and strategic business outcomes. Develop strategic plans based on competitor knowledge and industry trends. Identify long-term strategies to grow accounts. Establish and maintain genuine connections with customers. Negotiate positive business outcomes with existing customers. Manage and close complex, multi-product sales cycles for Fortune 500 accounts. Conduct effective conversations with senior-level executives. Deliver strong presentations tailored to the audience. Map territory, prioritize account targets, and drive territory strategy. Leverage marketing, alliances, and BDR programs to open net new logo opportunities. Create effective strategies and qualify opportunities. Document key qualification details using MEDDICC & COM Framework. Proactively engage internal resources and partners to move sales process forward.