PagerDuty

PagerDuty is an operations performance platform that helps monitor IT infrastructure, detect issues, and resolve incidents.

1001-5000 employees

Founded 2009

$350M post ipo debt

IT Management

Public Company

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IT Management Cloud Computing SaaS Analytics Information Technology Software

Open Positions12

Remote (USA); PagerDuty operates a hybrid work model with offices in 8 major cities: AtlantaLisbonLondon+5 more locationsFull-TimeDigital Operations ManagementPosted

Senior Product Manager, AI and Automation

Define and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-premises deployments.
Lead product definition for the agentic layer of PagerDuty’s automation platform.
Define the model for how autonomous SRE agents interact with automation primitives.
Work closely with engineering to define the trust, safety, and audit boundaries for automation.
Partner with AI/ML teams and external model providers to ensure differentiated domain-specific agentic experiences.
Own the customer-facing surface of agentic authorization.
Identify and close platform gaps by synthesizing customer feedback, usage data, and competitive signals.

Product ManagementRESTful APIsDevOps+1 more

Showing 1 of 12 positions

About PagerDuty

PagerDuty empowers over 35,000 global organizations to maintain seamless digital experiences. Their AI-powered Operations Cloud identifies and resolves critical disruptions in real-time. This ensures your favorite services from Comcast to Netflix are always available. They help IT operations, DevOps, security, and customer service teams thrive. PagerDuty drives business resilience and operational efficiency for enterprises.

How We Work

PagerDuty champions a hybrid work model with offices across 8 major cities. You will experience flexibility, but location restrictions apply for some regions. They foster a people-first culture focused on diversity and inclusion. Employee-led groups drive engagement and career development. PagerDuty encourages work-life balance with generous time off policies. This includes company-wide Wellness Days and an annual "HibernationDuty". They are Great Place to Work-certified, recognizing their positive environment.

Engineering at PagerDuty

Engineers at PagerDuty tackle complex challenges in digital operations management. You will work with an AI-powered platform designed for business resilience. Their focus on AI/ML and automation creates interesting problems to solve. They use a SaaS model to provide real-time incident management. You will help build solutions that empower teams across diverse industries.

Why Join Us

Shape the future of digital operations for leading global companies like Netflix and Lululemon.
Work in a Great Place to Work-certified environment that prioritizes your well-being.
Contribute to an AI-powered platform that detects and resolves issues in real time.
Develop your skills with exposure to cutting-edge AI/ML and automation technologies.
Enjoy generous benefits, including company equity and paid parental leave.

Benefits & Perks

Competitive salary and comprehensive benefits package.
Flexible work arrangements.
Company equity and Employee Stock Purchase Program (ESPP).
Retirement or pension plan.
Generous paid vacation time, holidays, and sick leave.
Dutonian Wellness Days & HibernationDuty (company-wide paid days off).
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent.
20 hours of paid volunteer time off per year.
Company-wide hack weeks.
Mental wellness programs.

Tech Stack

mobileanalyticswidgets

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