- Serve as the trusted advisor to Sales teams, building strong relationships for solving complex problems across O2C processes
- Educate Sales teams on changes in processes, policies, and best practices to improve performance
- Train, mentor and educate other members of the Deal Desk global team
- Intake & triage of Deal Desk SFDC Queue
- Respond with urgency and proactively prioritize workload
- Identify and explore opportunities for sales process improvements
- Provide deal support to global sales teams including manual order forms and deal guidance
- Identify and resolve issues preventing deals from closing
- Drive special projects in data quality assurance