PagerDuty

👥 1001-5000💰 $350,000,000 Post-IPO Debt over 1 year ago🫂 Last layoff about 2 years agoIT ManagementCloud ComputingSaaSAnalyticsInformation TechnologySoftware📈 Public Company
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PagerDuty is a digital operations management platform that helps organizations manage and respond to incidents and service disruptions efficiently.

Related companies:

🏢 GitLab
👥 1001-5000💰 $268,000,000 Series E over 5 years ago🫂 Last layoff about 2 years agoDeveloper ToolsDevOpsOpen SourceSaaSCloud Security
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Jobs at this company:

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🧭 Full-Time

💸 192000.0 - 319000.0 USD per year

🔍 Software Development

  • At least 12 years of demonstrated hands-on experience in software engineering, architecture, and design at leading SaaS companies.
  • Proven record of delivering enterprise-scale platforms and driving significant technical change across multiple teams or domains.
  • Deep expertise in backend architectures, including microservices, APIs, and cloud-native technologies.
  • Proficiency in modern programming languages (e.g., Java, Go, Python, Elixir, Ruby, or similar), strong foundations in distributed systems, security practices, and cost-effective scaling strategies.
  • Proven ability to define and communicate a long-term technical roadmap that impacts business strategy.
  • Experience leading cross-team architecture discussions, building technical prototypes, and driving the adoption of best practices across diverse engineering teams.
  • Define and articulate the long-range technical roadmaps and architecture for our core SaaS platform.
  • Develop, prototype, and implement complex, scalable solutions in collaboration with cross-team leaders across our Authentication and Authorization, Monetization and Entitlements, the Developer Ecosystem and Public APIs, and Account and Admin Experience teams.
  • Evaluate new technologies and design innovative solutions that drive platform evolution over a 3–5 year horizon.
  • Act as a technical leader and consultant across multiple teams, breaking down ambiguous problems and translating them into effective engineering solutions.
  • Foster a culture of collaboration by mentoring engineers, facilitating technical discussions, and ensuring that design decisions are clearly articulated across the teams.
  • Oversee and contribute to the technical design and evolving architecture of critical systems.
  • Ensure that designs meet rigorous standards in coding, reliability, scalability, security, and cost efficiency.
  • Provide guidance on technical decisions that align with short-term project needs and long-term strategic goals.
  • Serve as a technical resource for high-impact projects and complex problem-solving.
  • Coach and mentor Senior and Staff engineers, establishing development standards and fostering a learning environment.
  • Work closely with Product Managers, Engineering Managers, and other stakeholders to prioritize engineering initiatives that align with overall business objectives, including customer experience, cost optimization, and operational excellence.
  • Ensure that each team’s roadmap is harmonized with the overarching technical vision.
  • Lead efforts to evaluate emerging technologies and create prototypes that address complex challenges within our platform.
  • Use data-driven approaches to validate architectural ideas and measure their impact on system performance and customer success.
Posted 17 days ago
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📍 Canada

🧭 Full-Time

💸 177000.0 - 263000.0 CAD per year

🔍 Software Development

  • At least 12 years of demonstrated hands-on experience in software engineering, architecture, and design at leading SaaS companies.
  • Proven record of delivering enterprise-scale platforms and driving significant technical change across multiple teams or domains.
  • Deep expertise in backend architectures, including microservices, APIs, and cloud-native technologies.
  • Proficiency in modern programming languages (e.g., Java, Go, Python, Elixir, Ruby, or similar), strong foundations in distributed systems, security practices, and cost-effective scaling strategies.
  • Proven ability to define and communicate a long-term technical roadmap that impacts business strategy.
  • Experience leading cross-team architecture discussions, building technical prototypes, and driving the adoption of best practices across diverse engineering teams.
  • Define and articulate the long-range technical roadmaps and architecture for our core SaaS platform.
  • Develop, prototype, and implement complex, scalable solutions in collaboration with cross-team leaders across our Authentication and Authorization, Monetization and Entitlements, the Developer Ecosystem and Public APIs, and Account and Admin Experience teams.
  • Evaluate new technologies and design innovative solutions that drive platform evolution over a 3–5 year horizon.
  • Act as a technical leader and consultant across multiple teams, breaking down ambiguous problems and translating them into effective engineering solutions.
  • Foster a culture of collaboration by mentoring engineers, facilitating technical discussions, and ensuring that design decisions are clearly articulated across the teams.
  • Oversee and contribute to the technical design and evolving architecture of critical systems.
  • Ensure that designs meet rigorous standards in coding, reliability, scalability, security, and cost efficiency.
  • Provide guidance on technical decisions that align with short-term project needs and long-term strategic goals.
  • Serve as a technical resource for high-impact projects and complex problem-solving.
  • Coach and mentor Senior and Staff engineers, establishing development standards and fostering a learning environment.
  • Work closely with Product Managers, Engineering Managers, and other stakeholders to prioritize engineering initiatives that align with overall business objectives, including customer experience, cost optimization, and operational excellence.
  • Ensure that each team’s roadmap is harmonized with the overarching technical vision.
  • Lead efforts to evaluate emerging technologies and create prototypes that address complex challenges within our platform.
  • Use data-driven approaches to validate architectural ideas and measure their impact on system performance and customer success.

AWSBackend DevelopmentLeadershipPythonSoftware DevelopmentSQLCloud ComputingDesign PatternsJavaKubernetesRubySoftware ArchitectureCross-functional Team LeadershipData StructuresGoCommunication SkillsCI/CDProblem SolvingAgile methodologiesRESTful APIsMentoringDevOpsTerraformMicroservicesJSONSaaS

Posted 18 days ago
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📍 USA

🧭 Full-Time

🔍 SaaS

  • 8-12 years field sales experience, preferably in software sales / SaaS sales
  • 4-6 years of experience expanded into new areas of existing accounts
  • Enterprise Account Management experience with $500M+, Fortune 500 and Global 2000 companies
  • Sold in a multi-product selling environment before
  • Effective time management, complex deal management, account planning, and analytical skills
  • Consistent track record of exceeding sales targets
  • Self-sufficient with the ability to work independently and collaboratively
  • Previous Sales Methodology training (e.g. MEDDIC, SPIN, Command of Message, Challenger Sales)
  • Focus on highlighting the unique PD value and benefit our products and services can provide to a customer.
  • Possess a deep understanding of the problems and focus areas of your stakeholders and effectively communicating the technical wins and strategic business outcomes we can align to and drive with a PagerDuty partnership
  • Develops strategic plans that anticipate and address customer needs and preferences based on competitor knowledge and industry trends
  • Identifies long-term strategies to grow accounts by aligning with our customers Big Problems and objectives
  • Establishing, overseeing and maintaining genuine connections with customers
  • Negotiate positive business outcomes with existing customers for PagerDuty
  • Managing and closing complex, multi-product sales cycles in the +$500 million in revenue space
  • Conducts consistent and effective conversations with senior-level executives (VP+) to garner interest and support for new initiatives
  • Strong presentation skills verbally and visually by customizing content and slides to an internal or external audience; Shares information with customers to build credibility, show integrity, and highlight the value of PagerDuty; and tailors presentations to suit the audience's level and interests.
  • Encourages positive conversations between existing customers and sales teams, leading to solutions aligned with the customer's strategic vision.
  • Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty's long-term strategic initiatives
  • Planning - Mapping out your territory assignment, priority account targets and working with your greater support team to drive an effective territory strategy
  • Utilize historical data and market trends to provide accurate forecasts to management
  • Prospecting - leveraging our Marketing, Alliances, BDR programs to develop a point of view and approach to opening net new logo opportunities with a specific focus on Executive level alignment
  • Create effective strategies and qualify opportunities within accounts, including plans for winning business for PagerDuty
  • Documenting key qualification details, including use case, purchase timeframes, and next steps (MEDDICC & COM Framework)
  • Proactively engages internal resources and partners at the right time and in the right manner in order to move the sales process forward throughout their accounts.

RESTful APIsNegotiationPresentation skillsAccount ManagementSales experienceCRMSaaS

Posted 18 days ago
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📍 United States

🧭 Full-Time

💸 160000.0 - 185000.0 USD per year

🔍 SaaS

  • 12+ years field sales experience, preferably in software sales / SaaS sales
  • 6+ years of experience expanded into new areas of existing accounts
  • Strategic Account Management experience with Fortune 500 companies
  • Experience selling to C-level executives
  • Sold in a multi-product selling environment before
  • Focus on highlighting the unique PD value and benefit our products and services can provide to a customer.
  • Develops strategic plans that anticipate and address customer needs and preferences based on competitor knowledge and industry trends
  • Negotiate positive business outcomes with existing customers for PagerDuty
  • Conducts consistent and effective conversations with the senior-level executives (SVP+) to garner interest and support for new initiatives
  • Conducts consistent and effective conversations with the senior-level executives (SVP+) to garner interest and support for new initiatives
  • Mapping out your territory assignment, priority account targets and working with your greater support team to drive an effective territory strategy

Business DevelopmentSalesforceCommunication SkillsCustomer serviceRESTful APIsPresentation skillsTime ManagementExcellent communication skillsMS OfficeAccount ManagementNegotiation skillsCross-functional collaborationSales experienceStrategic thinkingCRMCustomer SuccessSaaS

Posted 20 days ago
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🔥 CSG Strategic Advisor
Posted 20 days ago

📍 USA

💸 108000.0 - 165000.0 USD per year

🔍 Digital Operations Management

  • 5+ years of experience supporting IT Operations for Enterprise customers
  • Understanding of ITSM processes, incident management, AIOps, ChatOps, CSOps
  • Understanding of monitoring and observability systems such as New Relic, Nagios, Zenoss, Splunk
  • Excellent at multi-tasking, are self driven, and can work both independently and with a cross functional team
  • Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth.
  • Ability to break down complex technical concepts and explain them clearly to partners from business and technical backgrounds, from a DevOps engineer up to a C Level Executive
  • Ability to come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail
  • Ability to travel to customer sites as necessary
  • Lead discovery sessions with large, enterprise customers to assess and analyze inefficiencies in existing tooling, processes, and operations (current state)
  • Apply product knowledge to advise on optimal solutions for streamlining and improving tooling, processes, and operations using PagerDuty product (future state)
  • Develop PagerDuty architectural and process designs and corresponding requirements that support customers’ business and technology initiatives while taking into account complexities in customer environments
  • Translate requirements to project delivery scope and schedule using implementation roadmaps and project plans while identifying delivery risks and issues to meet customer expectations
  • Position PagerDuty professional services and product SKUs as applicable to solve customer problems
  • Assist in the execution of defined project plans by collaborating with internal PagerDuty teams (Customer Success managers, Product Managers, Project Managers) and customers as required  through the customer delivery lifecycle
  • Improve PagerDuty professional services practice by compiling best practice information, building project plan templates and defining internal handovers
  • Support technical conversations to influence and improve product adoption while advocating general digital operations best practices
  • Support product adoption metrics across multiple enterprise customers as needed

Communication SkillsCustomer Success

Posted 20 days ago
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