7+ years in business/process analysis, business architecture, or ops excellence 3+ years building automations on iPaaS/RPA (Workato preferred) Proven facilitation across executives and SMEs Strong BPMN mapping and requirements elicitation skills Experience managing and automating workflows in Asana, including API integration Hands-on experience with REST APIs, auth models (OAuth/SAML), webhooks, and data transformation Experience measuring outcomes (KPIs/OKRs) and building business cases Experience leading change management efforts Compliance literacy (HIPAA, minimum necessary, audit trails, change control) Familiarity with security best practices in automation