Sr. Automation & Process Specialist

Posted about 2 months agoViewed

88000 - 114000 USD per year

United StatesFull-TimeService Operations

Company:Thumbtack

Location:United States

Languages:English

Seniority level:Senior, 5+ years

Experience:5+ years

Skills:

LeadershipProject ManagementAgileArtificial IntelligenceBusiness AnalysisData AnalysisQA AutomationCross-functional Team LeadershipOperations ManagementStrategic thinkingProcess improvement

Requirements:

5+ years of experience in service operations, continuous improvement, or customer experience strategy Proven record of leading 0 to 1 initiatives Strong process thinking Familiarity with AI- or automation-enhanced service environments Skilled in leading discovery sessions, facilitating collaboration, and driving cross functional problem solving Strong analytical and strategic skills

Responsibilities:

Identify and lead 0 to 1 initiatives Design and execute future-state workflows Own end-to-end delivery of automation initiatives Leverage AI tools and automation platforms Partner with QA, Analytics, Data Science, and frontline teams Collaborate with Business Applications Track key performance metrics

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