Sr. Business Process Analyst

Bachelor's degree in Business Administration, Information Systems, or a related field. 6+ years of experience in a dedicated Business Process Analyst, Business Process Improvement, or similar role. Proven proficiency with process mapping tools (e.g., Microsoft Visio, Lucidchart, Miro). Proficiency with methodologies (e.g., BPMN, UML). Exceptional analytical and problem-solving skills. Excellent communication and facilitation skills. Strong technical writing skills.

Conduct workshops and interviews to define 'as-is' business processes. Analyze existing workflows to identify bottlenecks and opportunities for improvement. Perform gap analysis between current processes and desired outcomes. Create detailed process maps and workflow diagrams using BPMN. Develop and maintain a central repository of process documentation. Collaborate to map and document proposed 'to-be' processes. Identify impacted teams and build consensus for change. Align with R&D leads on success measurement of proposed changes. Facilitate process knowledge transfer to GSI partners. Prepare comprehensive 'process packages' for outsourcing. Identify KPIs to monitor outsourced processes. Model client's existing processes and workflows. Translate client pain points into process requirements and solution designs.