Thumbtack

👥 1001-5000💰 $275,000,000 Series G over 3 years ago🫂 Last layoff about 2 years agoHome Services Local Service Industry Professional Services💼 Private Company

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Thumbtack is a technology company dedicated to helping homeowners manage and enhance their living spaces by connecting them with a vast network of local service providers. With over 10 million 5-star projects completed, Thumbtack offers personalized guidance for home improvement and maintenance needs.

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Jobs at this company:

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🔥 Sr. Manager, Sales Compensation - Remote Canada Only

Posted 12 days ago

📍 Canada

🧭 Full-Time

🔍 Technology

🔧 Requirements

5+ years experience supporting sales teams
3+ years managing direct reports
BA/BS degree in accounting, finance, or business-related field
Strong knowledge of sales processes and reporting
Proficiency in SQL and Incentive Comp Management software
Strong experience with Salesforce CRM

💡 Responsibilities

Manage a team on and off-shore
Develop and implement compensation plans
Manage sales crediting and commissions processing
Create monthly forecasts and reporting
Collaborate with Finance, People, and Sales teams

Project ManagementSQLBusiness IntelligenceData AnalysisPeople ManagementSalesforceTableauFinancial ManagementCross-functional collaboration

Posted 12 days ago

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🔥 Lead Data Scientist, Business Analytics

Posted 28 days ago

📍 United States, Canada, Philippines

💸 168700.0 - 242600.0 USD per year

🔍 Home services marketplace

🔧 Requirements

BA/BS degree, preferably in Economics, Business, Math, Statistics, or Computer Science.
6+ years of experience in a highly analytical role, preferably in tech.
Proficiency using SQL & Python/R to analyze large data sets.
Exemplary analytical problem solving skills, including solid statistics foundation, strong business judgment, ability to navigate ambiguity, and the ability to identify and synthesize insights from analysis.
Ability to work with company executives to understand the company’s business needs and drive decisions.
Strong communicator, attentive listener, and compelling explainer.

💡 Responsibilities

Define, monitor, and report on the key metrics that measure Thumbtack’s success.
Lead business performance analysis and reporting to inform leadership of emerging risks and opportunities.
Conduct deep dive analysis to answer key questions that are critical to Thumbtack’s future strategy.
Support and improve company revenue forecasting model, and forecasting/planning process.
Partner effectively with teams across the company, including Product, Engineering, Marketing, Operations, Finance, as well as Thumbtack’s leadership team.
Contribute to our team and company data culture through peer collaboration, training, coaching, and more.

PythonSQLData AnalysisData visualization

Posted 28 days ago

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🔥 Trust & Safety Manager

Posted about 1 month ago

📍 United States, Canada, Philippines

🔍 BPO, shared services

🔧 Requirements

At least 4 years of professional experience in the BPO, shared services, or similar industry with the following background: Working in a Trust & Safety, Content Moderation, Fraud and/or Risk Management role, Payment Fraud Detection/Prevention
At least 3 years of people management experience on a leadership capacity/level
Willingness to work during day, mid or graveyard shift and rotating rest days

💡 Responsibilities

Coach and develop your team to effectively catch deceptive practices and surface new irregularities and trends in the platform
Manage and mentor your team for them to reach their full potential
Nurture a psychologically safe environment and a culture of proactively surfacing findings, giving suggestions, and speaking up ideas
Foster high morale and camaraderie within the team.
Manage potential conflicts and maintain strong teamwork and trust among members
Lead a team of specialists to be the frontline in monitoring and acting on trust and safety issues on the platform
Set team expectations and monitor specialist utilization, capacity, task volume, schedules, attendance, quality, and service levels; coach when needed
Drive the team in achieving the desired service levels (SLs) and hitting the performance metrics
Provide constant support to specialists, handle escalations
Monitor and report unusual product and fraud trends
Identify and escalate bug reports to appropriate teams
Manage the day-to-day operations:
Build and maintain stakeholder relationships cross-functionally and cross-locationally
Work with the partners from North America teams to implement and improve policies and processes.
Ensure calibration sessions are set up with the US partners for the tasks assigned to you
Present weekly trust and safety ops metrics and provide operational and business insights
Work collaboratively with cross-functional teams in the Philippines
Write, manage, improve and update tasks guidelines and SOPs
Complete performance reviews and provide regular feedback
Ensure timekeeping details of your team are accurate and updated

Project ManagementData AnalysisPeople ManagementOperations ManagementCommunication SkillsAnalytical SkillsComplianceTeamworkRisk ManagementStakeholder managementProcess improvement

Posted about 1 month ago

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🔥 Trust & Safety Incident Operations Specialist (Bilingual)

Posted about 1 month ago

📍 United States, Canada, Philippines

💸 51000.0 - 73500.0 USD per year

🔍 Home services

🔧 Requirements

Experience in advanced Customer Support, case management, skilled mediation, or similar fields is required.
Trust and Safety or incident response experience is an additional bonus.
High school diploma or equivalent required.
Advanced proficiency in spoken and written English and Spanish.
Exceptional problem-solving and strategic thinking skills.
Strong collaboration skills with a sense of urgency and ownership.

💡 Responsibilities

Independently assess and address trust and safety concerns via phone and email, focusing on assisting users while mitigating organizational risk.
Identify issues and trends while maintaining knowledge of the Thumbtack platform.
Oversee payment and distribution of the Thumbtack Guarantee to consumers.
Assist in the execution of OKR’s and KPI’s while hitting personal metrics.
Build and maintain interdepartmental relationships and demonstrate effective decision-making.

Communication SkillsCollaborationCustomer support

Posted about 1 month ago

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🔥 Staff Applied Scientist, Monetization

Posted about 2 months ago

📍 Canada, United States, Philippines

🔍 Home services and technology

🔧 Requirements

8+ years of relevant experience with a focus on machine learning, especially monetization algorithms.
Expert knowledge of machine learning techniques.
Experience building algorithms for dynamic human settings.
Experience in auctions and price theory.
Proficiency in programming languages like Python.
Good knowledge of probability and statistics, including experimental design.
Ability to analyze complex problems and communicate with cross-functional partners.

💡 Responsibilities

Initiate and drive applied science initiatives to completion, with a focus on business impact.
Architect and deploy machine learning systems and algorithms in production.
Design and execute experiments, collecting and analyzing data.
Collaborate with engineers, data scientists, and economists on statistical practices.
Maintain a balance between execution speed and scientific rigor.
Provide technical mentorship to other applied scientists.

PythonMachine LearningAlgorithms

Posted about 2 months ago

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🔥 Senior Data Scientist, Product (Marketplace)

Posted 3 months ago

📍 United States, Canada, Philippines

💸 125200.0 - 190600.0 USD per year

🔍 Home services marketplace

🔧 Requirements

5+ years of experience in data science, analytics or economics.
Experience managing stakeholders with competing priorities in areas such as Product Management, Design, Engineering and Marketing.
Experience scoping, analyzing, and communicating results of experiments.
Expert in SQL.
Strong communication skills and ability to build relationships cross-functionally and with leadership.
Bachelor’s, Master’s, or Doctoral degree in a technical area such as: Statistics, Engineering, Analytics, Math, Computer Science, Operations Research, Economics.

💡 Responsibilities

Propose and conduct quantitative research into key user behaviors, product flows, and business trends.
Design and analyze experiments and tests for causal inference.
Partner with product managers, engineers to scope new features.
Define and monitor key metrics; investigate changes and propose next steps.
Develop expertise in specific topic areas like Thumbtack search.
Contribute to team data culture through design and maintenance.

PythonSQLData AnalysisMachine LearningData science

Posted 3 months ago

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🔥 Program Manager (Fraud and Incident Management Projects)

Posted 3 months ago

📍 Philippines, United States, Ontario region of Canada

🔍 Home services

🔧 Requirements

2+ years in program management, policy or process management.
Track record of analytical decision-making and problem-solving skills.
Experience writing detailed proposals, policies, and processes.
Strong communication skills to convey findings to stakeholders.
Ability to quickly build expertise and adapt to new priorities.

💡 Responsibilities

Promote safety for users by completing quarterly projects to improve Trust and Safety programs.
Analyze global policies and operational processes to identify inefficiencies.
Project manage initiatives to improve user experience and global policies.
Collaborate with internal teams on updates and solutions.
Maintain and update significant Trust and Safety programs.

Project ManagementData AnalysisCommunication SkillsAnalytical SkillsCollaborationRisk ManagementProcess improvement

Posted 3 months ago

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🔥 Staff Software Engineer, Machine Learning Infrastructure

Posted 3 months ago

📍 Canada, United States, Philippines

🔍 Home management services

🔧 Requirements

8+ years of engineering experience with significant focus on distributed systems.
4+ years of hands-on experience building ML infrastructure or ML platforms at scale.
Deep expertise in at least one major programming language; proficiency in core stack (Go, Python) preferred.
Proven track record of technical leadership on complex, cross-functional projects.
Strong architectural skills with experience designing scalable, reliable distributed systems.
Deep understanding of ML workflows, common frameworks, and operational challenges.
Experience mentoring teams and driving engineering excellence.
Track record of making strategic technical decisions with organization-wide impact.

💡 Responsibilities

Define and drive the technical vision and architecture for Thumbtack's next-generation ML infrastructure.
Lead cross-functional initiatives spanning engineering, data science, and product teams to build scalable, enterprise-grade ML systems.
Architect and oversee implementation of critical ML infrastructure components including model serving systems and RAG systems that can scale.
Establish technical standards and best practices for ML engineering across the organization.
Mentor and provide technical leadership to engineering teams on ML infrastructure best practices.
Partner with senior leadership to align ML infrastructure capabilities with business objectives.

AWSPythonGCPMachine LearningPyTorchGoTensorflow

Posted 3 months ago

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🔥 Senior Marketing Technology Manager

Posted 3 months ago

📍 Philippines

🔍 Home services

🔧 Requirements

8+ years in Marketing, Product, or CRM roles with expertise in CRM tools, Marketing Tech, and enterprise-level systems integration.
Strong understanding of marketing channels and expertise in Marketing Operations and MarTech.
Proven track record of developing scalable automation, personalization, and data integrity.
Ability to identify opportunities, prioritize initiatives, and develop roadmaps.
Strong interpersonal skills for collaborating across teams.
Leadership skills for coaching and developing teams.
Willingness to work from 2 AM - 11 AM PH time.

💡 Responsibilities

Lead the CRM vision and roadmap for CRM capabilities, enabling efficient best-in-class CRM campaigns.
Partner with Product, Engineering, Data Science, and Analytics teams to identify opportunities for improved customer experience and operational efficiency.
Serve as a technical leader for CRM, managing Product & Engineering requests.
Develop processes, training, and documentation for CRM Operations team.
Improve internal tools and processes to ensure personalized customer content.
Advise senior leadership on CRM-related topics and business needs.

LeadershipData AnalysisETLProduct ManagementJSONCRM

Posted 3 months ago

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