Thumbtack

👥 1001-5000💰 $275,000,000 Series G almost 4 years ago🫂 Last layoff over 2 years agoHome Services Local Service Industry Professional Services💼 Private Company

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Thumbtack is a technology company dedicated to helping homeowners manage and enhance their living spaces by connecting them with a vast network of local service providers. With over 10 million 5-star projects completed, Thumbtack offers personalized guidance for home improvement and maintenance needs.

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Jobs at this company:

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🔥 Manager Application Administrator

Posted 2 days ago

🔧 Requirements

5+ years supporting business applications in a distributed, enterprise IT environment, with hands-on experience in incident resolution, ticketing systems (Jira Service Management preferred), and system troubleshooting.
Solid understanding of systems like Salesforce and telephony platforms (Genesys preferred), plus a knack for analytical thinking and solving complex problems.
Skilled Communicator & Collaborator: You know how to navigate across stakeholders (from end-users to engineers) and can clearly translate technical requirements into plain language. Bonus if you’re great at documenting solutions and training others.
Customer-First Mindset: You approach application support like a service: responsive, thoughtful, and focused on making the experience better for the end user.
Proactive Leader & Team Builder: Strong coaching and mentoring skills, with a team-oriented mentality. You lift others up and create a calm, focused environment even when things are moving fast.
Adaptable and Growth-Oriented: Open to feedback, quick to learn new systems, and energized by change. Bonus if you’ve worked in Agile/ITIL environments or have formal project management experience.
Driven & Reliable: Self-motivated and detail-oriented. You take ownership, follow through, and care about delivering high-quality work that has real impact.

💡 Responsibilities

Run point on internal tools support: Lead the charge when something breaks or goes sideways in tools like Salesforce, our Contact Center platforms, or other key internal systems. You’ll manage the ticket queue, dig into root causes, and make sure issues get resolved quickly and within service levels - sometimes by getting involved and jumping in yourself.
Make support more scalable and less reactive: Build and refine processes so we’re not just putting out fires. You’ll help us spot patterns, prevent repeat issues, and create smoother handoffs between teams like IT and Business Applications.
Manage and grow a small-but-mighty team: Lead a team of application support analysts by giving them clear direction, helping them develop their skills, and creating a team culture that’s focused, calm under pressure, and genuinely collaborative.
Help set the direction for support at Thumbtack: Partner with senior leaders to define what “great” looks like for application support, and build a roadmap that moves us from reactive to proactive, aligned with where the business is heading.
Be a connector across technical and non-technical teams: You’ll work closely with stakeholders across the company translating business needs into system improvements, helping other teams understand technical tradeoffs, and making sure we’re building the right tools for how people actually work.
Own and deliver internal projects: From helping to onboard new software to migrating systems or improving how we handle access/authentication, you’ll scope, plan, and lead internal projects that drive real impact.
Continuously look for ways to improve: Whether it’s the way we triage incidents, track performance, or communicate with stakeholders, you’ll be on the lookout for ways to make the team stronger, faster, and more resilient.

Posted 2 days ago

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🔥 Manager Application Administrator

Posted 2 days ago

📍 United States

🧭 Full-Time

💸 157500.0 - 239800.0 USD per year

🔧 Requirements

5+ years supporting business applications in a distributed, enterprise IT environment, with hands-on experience in incident resolution, ticketing systems (Jira Service Management preferred), and system troubleshooting.
Solid understanding of systems like Salesforce and telephony platforms (Genesys preferred), plus a knack for analytical thinking and solving complex problems.
You know how to navigate across stakeholders (from end-users to engineers) and can clearly translate technical requirements into plain language.
You approach application support like a service: responsive, thoughtful, and focused on making the experience better for the end user.
Strong coaching and mentoring skills, with a team-oriented mentality.
Open to feedback, quick to learn new systems, and energized by change.
Self-motivated and detail-oriented.

💡 Responsibilities

Lead the charge when something breaks or goes sideways in tools like Salesforce, our Contact Center platforms, or other key internal systems.
Build and refine processes so we’re not just putting out fires.
Lead a team of application support analysts by giving them clear direction, helping them develop their skills, and creating a team culture that’s focused, calm under pressure, and genuinely collaborative.
Partner with senior leaders to define what “great” looks like for application support, and build a roadmap that moves us from reactive to proactive, aligned with where the business is heading.
You’ll work closely with stakeholders across the company translating business needs into system improvements, helping other teams understand technical tradeoffs, and making sure we’re building the right tools for how people actually work.
From helping to onboard new software to migrating systems or improving how we handle access/authentication, you’ll scope, plan, and lead internal projects that drive real impact.
Whether it’s the way we triage incidents, track performance, or communicate with stakeholders, you’ll be on the lookout for ways to make the team stronger, faster, and more resilient.

Project ManagementSQLSalesforceJiraCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCI/CDCustomer serviceAgile methodologiesRESTful APIsMentoringCoachingProblem-solving skillsTroubleshootingTeam managementStakeholder managementTechnical supportCustomer supportChange Management

Posted 2 days ago

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🔥 Senior Experience Researcher

Posted 24 days ago

📍 United States

🧭 Full-Time

💸 151700.0 - 231000.0 USD per year

🔧 Requirements

8-10+ years of experience conducting user research in fast-paced, cross-functional product environments
A strong foundation in both qualitative methods (mixed methods is a plus), with the ability to select the right approach for complex, evolving product questions
A track record of shaping product strategy and influencing decisions through compelling, actionable insights
Excellent communication and storytelling skills, with experience tailoring insights to diverse audiences including product, design, engineering, and leadership
A creative, solutions-oriented mindset and the ability to operate independently in ambiguous, 0-to-1 product spaces
Proficiency with industry-standard research tools (e.g., UserTesting, Qualtrics, Dscout) and comfort working alongside data science teams or conducting lightweight in-product surveys
A degree in Human-Computer Interaction, Psychology, Anthropology, or a related field—or equivalent practical experience in applied research.

💡 Responsibilities

Lead fast-paced, mixed-method research to inform early-stage product strategy and uncover new opportunities.
Translate ambiguous problem spaces into clear direction through sharp insights and strategic thinking.
Partner closely with design, product, and engineering to rapidly test concepts, iterate on ideas, and shape MVPs.
Synthesize findings into compelling stories that influence decisions and inspire bold innovation.
Champion user needs across the team, ensuring both customers and pros are at the center of what we build.

Data AnalysisUser Experience DesignCommunication SkillsAnalytical SkillsAgile methodologiesResearchCross-functional collaborationPrototyping

Posted 24 days ago

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🔥 Associate Recruiter

Posted about 2 months ago

📍 United States, Canada, Philippines

🧭 Temporary

🔧 Requirements

3–5 years of professional experience in recruitment/talent acquisition.
Advanced traditional and non-traditional sourcing skills.
Knowledge and experience leveraging sourcing and social media platforms.
Demonstrated experience with stakeholder management and strong interpersonal skills.
Impeccable English communication.

💡 Responsibilities

Meet and exceed hiring targets by managing the hiring process.
Conduct data-driven analysis to solve hiring-related bottlenecks.
Develop a strong talent pipeline.
Screen or interview potential candidates.
Maintain accurate reports capturing the recruitment cycle.

Data AnalysisHR ManagementCommunication SkillsAnalytical SkillsInterpersonal skillsNetworkingRecruitmentStakeholder managementEnglish communication

Posted about 2 months ago

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🔥 Senior Marketing Manager, SEO & CRO

Posted about 2 months ago

📍 Ontario

🔧 Requirements

Deep expertise in SEO, with 7+ years of experience managing large-scale dual sided marketplace websites.
Strong technical SEO skills, including site architecture, structured data, Core Web Vitals, log file analysis, and rendering optimization.
Ability to balance execution with strategic thinking and drive cross-functional initiatives with measurable business impact.
Proficiency in SEO analytics tools (Google Search Console, BrightEdge, Ahrefs, SimilarWeb, SEMRush, OnCrawl, Screaming Frog, etc.).
Experience leading SEO projects in an agile product/engineering environment and working with sprint planning.
CRO Expertise & Experimentation – Strong background in A/B testing, multivariate testing, and user behavior analysis to optimize conversion paths. Experience with tools like Optimizely, VWO, Google Optimize, or equivalent.
Data-Driven Decision Making – Proficiency in analyzing user journeys, heatmaps, and funnel performance using Google Analytics, Amplitude, Fullstory, Hotjar, or similar to drive UX and conversion improvements.
Strong data analysis skills, with the ability to translate insights into actionable recommendations.
Excellent communication and stakeholder management skills, with experience influencing cross-functional teams.

💡 Responsibilities

Develop & Execute SEO & AIO Growth Strategy – Build and drive a data-driven roadmap that fuels sustainable organic growth, optimizing for both traditional search and AI-powered discovery experiences.
Future-Proof for AI-Driven Search – Stay ahead of evolving AI search models (e.g., Google SGE, Bing Copilot, Perplexity) and develop strategies to optimize content for AI-generated results and answer engines.
Optimize Web Experience & Discoverability – Enhance site architecture, internal linking, structured data, and on-page elements to improve user engagement and visibility across search ecosystems.
Lead Overall Web Site Health – Conduct in-depth site-wide audits, monitor site performance (core web vitals, crawlability, indexation), and scalable solutions for technical SEO issues to ensure search engine accessibility.
Cross-Functional Leadership – Collaborate with Product, Engineering, Design, and Analytics to embed SEO and AI-driven strategies into platform and content development.
Performance Analytics & Insights – Analyze search trends, AI-driven ranking factors, and traffic shifts to identify growth opportunities and communicate impact to stakeholders.
Drive Content & Marketing Integration – Support content teams in optimizing for search intent, AI-generated powered recommendations, and best practices within a headless CMS.

Data AnalysisGoogle AnalyticsAmplitude AnalyticsCustomer serviceSEOAgile methodologiesRESTful APIsJSONDigital MarketingA/B testing

Posted about 2 months ago

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🔥 Director, Commercial Finance

Posted about 2 months ago

📍 United States

💸 202000.0 - 290400.0 USD per year

🔧 Requirements

8+ years of FP&A experience, including supporting Business Development/ New Venture /Partnership teams
Experience with C-level influence and upward management, ideally having worked closely with CFO and CCO/COO/CBO/GM-President roles. Ability to take initiative and have a strong sense of ownership over shaping and executing upon our strategy
Experience setting up and providing finance support including Partnerships contracts, pricing, planning, forecasting and reporting
Possess operational finance expertise working with Sales organizations, incl goal/quota setting, ROI establishment & attainment and incentives
Strong financial modeling and analytical skills, using key tools within Excel and G-Suite. Ability to provide insights, quickly iterate and thrive in a fast-paced environment

💡 Responsibilities

Provide guidance and strategic recommendations to influence our commercial leaders on financial strategies, investments, incentive compensation design & implementation, and resource allocation decisions, leveraging an in-depth understanding of market dynamics and the company's financials
Lead deal desk support for strategic opportunities, focusing on revenue optimization and profitability analysis
Build and maintain relationships with key stakeholders across BD, Sales, Marketing, and Product teams to ensure alignment between financial planning and commercial objectives
Support the business in planning and develop team targets and OKRs
Prepare and deliver clear, concise, and insightful financial analyses and forecasts, highlighting key trends, risks, and opportunities relating to the company's go-to-market strategy to stakeholders and executives
Create effective dashboards, KPIs, and scorecards to track our operational and financial metrics relating to our go-to-market activities. Analyze and synthesize financial results and communicate key messages to internal stakeholders
Work closely with Sales and Product to assess the impact of incentives, promotions and pricing changes on revenue

LeadershipSQLBusiness DevelopmentData AnalysisCross-functional Team LeadershipFinancial ManagementCommunication SkillsAnalytical SkillsBudgetingSales experienceMarket ResearchStakeholder managementFinancial analysis

Posted about 2 months ago

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🔥 Applied Scientist, Trust & Safety

Posted about 2 months ago

📍 Ontario

🔧 Requirements

Expert knowledge of machine learning techniques, including classification, anomaly detection, and natural language processing (NLP).
Ability to effectively read, write, and debug code in programming languages such as Python
Good knowledge of probability and statistics, including experimental design, optimization, and causal inference
Demonstrated ability to create and drive technical and impactful roadmaps for the business, and lead seamless execution
Ability to break down complex problems rigorously and understand the tradeoffs necessary to deliver impactful projects
Ability to communicate clearly and effectively to cross functional partners of various technical levels

💡 Responsibilities

Initiate and drive applied science initiatives
Architect and deploy machine learning systems to production
Design and execute experiments
Analyze a wide variety of data
Collaborate with engineering, product, and operations teams
Maintain the right balance between speed of execution and scientific rigor when designing solutions
Contribute to improving the overall performance of Trust & Safety models by exploring new features, algorithms, and data sources.

AWSPythonSQLData AnalysisMachine LearningAlgorithmsData scienceData Structures

Posted about 2 months ago

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