Process Improvement Business Analyst (Remote)

Bachelor’s degree in Business Systems, Finance, Accounting, or related field (preferred). 2+ years of operations experience in benefits administration operations, HRIS, payroll, or insurance. Proven expertise in internal audit methodologies and operational control design. Strong background in process review and risk identification. Advanced proficiency in Microsoft Excel (pivot tables, lookups, nested functions, advanced functions). Experience with efficiency tools (VBA, SQL, programming, or databases preferred). Exceptional time management and organizational skills with the ability to manage conflicting priorities. Strong critical thinking and problem-solving abilities. Excellent communication and stakeholder engagement skills. Project management experience is a plus.

Lead and manage quality assurance initiatives across Business Operations. Design, test, and refine frameworks for quality review and control programs. Conduct complex recurring quality audits and controls. Gather and analyze functional and data requirements to support quality initiatives. Facilitate discovery sessions and document findings with internal stakeholders. Identify and document data types, regulatory requirements, and conversion needs. Collaborate across departments to ensure alignment and timely execution. Partner with IT and Product Development on system enhancements design and testing related to quality programs. Identify gaps and escalate deficiencies in quality programs and propose updates and strategies for mitigation. Drive process standardization and re-engineering efforts. Own the end-to-end lifecycle of assigned work, from intake to resolution. Support data analysis and research efforts across departments related to quality and control initiatives. Maintain confidentiality and uphold company standards.