LawnStarter

👥 101-250💰 $10,500,000 about 5 years agoInternetMarketplaceOutdoorsLandscaping💼 Private Company
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LawnStarter is a marketplace facilitating easy booking of outdoor home services for homeowners while also supporting the growth of small to medium-sized businesses. With over $35M in venture funding, LawnStarter aims to revolutionize the $140 billion lawn care industry.

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📍 Texas, United States

🔍 Call center operations

  • High school diploma or equivalent required; Bachelor's degree in business, communications, or a related field preferred.
  • 2–3 years of experience in a call center environment.
  • 6+ months of proven leadership experience as a team lead, supervisor, or similar role.
  • 6+ months of experience with performance management, agent coaching, and KPI improvement.
  • Familiarity with call center operations, metrics (e.g., CSAT, Productivity, QA), and best practices.
  • Knowledge of CRM systems and tools (e.g., Zendesk, Admin, Amazon).
  • Strong verbal and written communication skills.
  • Proficient in analyzing performance data, identifying trends, and creating actionable strategies.
  • Comfortable with presenting data and strategic plans to upper management.
  • Expertise in simplifying complex topics for coaching or training sessions.
  • Conduct 1:1 coaching sessions, performance reviews, and team meetings to support agent growth and development.
  • Motivate and inspire your team to meet or exceed performance metrics and KPIs.
  • Monitor and analyze team metrics (e.g., CSAT, Productivity, QA, etc.), identify trends, and implement improvement strategies.
  • Provide constructive feedback to drive individual and team success.
  • Assist with hiring processes, including interviewing candidates.
  • Oversee onboarding and additional training of new hires.
  • Stay updated on company policies and procedures, ensuring agents remain informed and compliant.
  • Collaborate with peers and upper management to identify and implement operational improvements.
  • Contribute to team-focused projects aimed at enhancing efficiency, customer or pro experience, and team engagement.

LeadershipProject ManagementData AnalysisCommunication SkillsAnalytical SkillsTime ManagementCoachingCRM

Posted 5 days ago
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📍 Brazil, Mexico

🧭 Contract

💸 60000 - 80000 USD per year

🔍 Lawn care and home services

  • 5+ years of experience in client-side web software development with React/React Native.
  • Understanding of HTTP, TDD, MVC frameworks, and security (e.g., XSS attacks).
  • Familiarity with CSS architecture, responsive layout, accessibility, and design systems.
  • Knowledge of fundamental CS concepts like pointers, Big O notation, composition vs. inheritance, and data structures.
  • Proficiency in SQL and databases, including CRUD operations and knowledge of joins.
  • Experience with PHP (Laravel) and TypeScript (React/React Native).
  • As a Senior Full Stack Web Developer, you will build reliable, observable, resilient, and scalable code for mobile and web applications.
  • You will work on the LawnStarter design system, collaborating closely with product management and design teams.
  • You will release new software daily, with a focus on continuous integration and delivery.
  • Mentoring junior developers will also be a key part of your role.

PHPSoftware DevelopmentSQLCSSReact NativeTypeScriptReact

Posted 3 months ago
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🔥 Lead Software Developer
Posted 3 months ago

📍 Brazil, Mexico

💸 80000 - 100000 USD per year

🔍 Outdoor home services

  • Experienced full-stack engineer with server- and client-side web software skills.
  • Familiarity with cloud development, Test Driven Development (TDD), RESTful APIs, React, XSS attacks, and MVC web frameworks.
  • Understanding of computer science concepts like pointers, Big O notation, composition vs. inheritance, arrays, linked lists, and sets.
  • Firm grasp of SQL and databases, including CRUD operations, indexes, and join types.
  • Lead the development of LawnStarter platform ensuring that the best development techniques and architectural patterns are utilized.
  • Own and ensure the resolution of complex problems found in systems and integrations.
  • Identify and address challenges faced by the initiatives being led.
  • Find opportunities to share knowledge and lessons learned across delivery teams.
  • Ensure thorough automated testing patterns are in place.
  • Communicate solutions through written documentation and technical presentations.

PHPSQLJavascriptReactTerraformDocumentation

Posted 3 months ago
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