Apply📍 Virginia, United States, Tennessee, United States, Arkansas, United States, North Carolina, United States
- High school diploma
- 2+ years of experience in service support role
- Experience with ticketing systems, data, and validating tickets for quality metrics
- Experience responding directly to customers and field support verbally and in writing
- Ability to work a flexible schedule including overnight support (hours may vary) and holidays.
- Must be able to obtain a Public Trust Clearance and comfortable in waiting a processing period of up to 60 days prior to start date
- Work independently on a high productivity team
- Process requests and inquiries reported by stakeholders via telephone, email, or web, in a timely manner, with professional and grammatically correct responses
- Update ticketing system based on contract requirements
- Review and validate reports daily for accurate data and metrics
- Provide troubleshooting support for phones, applications, and database issues
- Respond promptly to stakeholder inquiries
- Keep detailed records of stakeholder interactions, transactions, comments and complaints
- Communicate and coordinate with colleagues as necessary
- Provide feedback on the efficiency of the stakeholder service process
- Ensure stakeholder satisfaction and provide professional stakeholder support
- Maintain a positive, empathetic and professional attitude toward stakeholders at all timeserver
Communication SkillsCustomer serviceWritten communicationVerbal communicationTroubleshootingActive listeningData entryTechnical supportCustomer support
Posted 1 day ago
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