Junior Client Success Manager - Germany
Company:VALD
Location:Germany, Europe
Languages:English, German
Seniority level:Junior
Skills:
Microsoft ExcelMicrosoft Office SuiteCommunication SkillsProblem SolvingWritten communicationCustomer SuccessSaaSExcellent communication skillsAdaptabilityRelationship buildingProblem-solving skillsCritical thinkingAccount ManagementFluency in EnglishEmpathyVerbal communicationReportingTrainingClient relationship management
Requirements:
Must have used VALD Technology in a current or previous role Fluency in English (written and verbal) Fluency in German (written and verbal) Ability to understand and share the client’s perspective and challenges Excellent grammar, spelling, and proofreading skills Demonstrated ability to build positive relationships quickly Ability to think outside of the box to find appropriate solutions Adaptable and willing to learn new skills and processes Become an expert on VALD systems
Responsibilities:
Manage client onboarding Build strong relationships with clients Identify client support needs and opportunities for growth Conduct online client presentations Track and report activity using SaaS applications Manage multiple assignments and support requests simultaneously
