Director of Client Success

Proven experience leading customer success teams in online education, coaching, or digital marketing Strong track record with objection handling, save calls, and client retention Hands-on experience preventing refunds and chargebacks Excellent communication and leadership skills Proficiency with tools like Loom, Slack, Zapier, Calendly, GSuite, Trello, and CRMs Highly organized with attention to detail Passion for mentoring and developing people Must be able to commit full-time hours (9 AM - 6 PM EST) Must currently live in North America, Europe, or South Africa Speak fluent, accent-neutral English

Lead a team of Customer Success Managers (CSMs) Coach CSMs on onboarding, accountability, and renewal calls Handle refund/chargeback situations and high-stakes calls Train CSMs to handle objections and deliver stronger calls Monitor KPIs for retention, upgrades, renewals, and collections Improve scripts, processes, and SOPs for scalability and efficiency Collaborate with Sales/Marketing for alignment Take ownership of escalated client accounts