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Handshake

Handshake

Handshake is a B2B eCommerce platform that helps manufacturers and distributors grow their business by powering in-person and online trade.

51-100 employees
Internet
Private Company
WebsiteLinkedInFacebookShareTweet
InternetSales AutomationE-CommerceSaaSE-Commerce PlatformsB2B+1 more

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions6

Remote (USA); if working from homeYou must be located in AZDC+26 more locationsContractCareer technologyPosted
Support Specialist, Contract
  • Resolve customer questions, bugs, feedback, and general inquiries through email and phone support.
  • Troubleshoot technical product issues, workflows, and custom reports.
  • Use app demo environments, troubleshooting tools, the help center, team communication channels, and internal documentation to find answers.
  • Maintain response times, resolution times, queue share, and customer support quality standards.
  • Flex across support queues, including Trust and Safety and Handshake AI, as team needs shift.
  • Manage issues between Customer Support, Customer Success, Product, and Engineering using internal tools.
  • Share trends and learnings with Support, Success, and Product teams.
  • Attend team meetings and complete administrative tasks, including emails, announcements, and training.
Cross-functional collaborationCustomer supportZendesk

25 USD per hour

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Showing 1 of 6 positions

About Handshake

Handshake is pioneering the future of AI research by gathering expert human feedback across diverse fields. We empower manufacturers and distributors to grow their business with robust B2B eCommerce solutions. Our platform simplifies in-person and online trade, letting sales teams and customers place orders quickly on any device. Now, we're expanding our impact by fueling advancements in artificial intelligence through a network of skilled AI Trainers.

How We Work

Handshake embraces a flexible, remote-first work model for our AI Trainer program. You can work from anywhere in the USA, setting your own hours with no minimum requirement. Most contributors work 5-20 hours weekly, providing supplemental income. This asynchronous setup allows you to balance work with other commitments, fostering a positive and respectful environment.

Engineering at Handshake

Our B2B eCommerce platform is built on a foundation of secure and reliable technologies. We utilize SSL by Default, HSTS, and Cloudflare CDN to ensure robust performance and security. For AI research, we're building systems that understand complex domain-specific tasks, evaluating AI-generated content across areas like audio editing, architectural design, and computer science. You contribute to this technical evolution by shaping AI's understanding of real-world workflows.

Why Join Us

  • Drive AI innovation by providing expert feedback in your specialized field.
  • Enjoy complete flexibility with remote, asynchronous work and no minimum hours.
  • Work on engaging projects that leverage your unique professional skills.
  • Gain exposure to cutting-edge AI research without needing prior AI experience.
  • Contribute to an ongoing program with opportunities for future project involvement.

Benefits & Perks

  • Flexible and asynchronous work schedule with no minimum hour requirement
  • Fully remote work from anywhere in the USA
  • Opportunity for supplemental income
  • Year-round project opportunities across various expertise areas

Tech Stack

mx

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