Customer Success Manager (Germany)
Company:AIRS Medical Inc
Location:Munich, Bavaria, Germany
Languages:German, English
Seniority level:Manager, 3-5 years
Experience:3-5 years
Skills:
Image ProcessingProduct OperationsCommunication SkillsProblem SolvingCustomer serviceCustomer SuccessTrainingTroubleshootingRelationship managementTechnical support
Requirements:
BA/BS degree or MTRA/radiographer education Strong knowledge of MRI technology and workflow Hands-on experience of working on MRI sequence optimization or understanding of MRI theory Excellent problem-solving skills Exceptional verbal and written communication skills in German and English Willingness to travel across DACH regions Experience as an MRI technologist or within the radiology field (preferred) Familiarity with working in a start-up or fast-paced environment (preferred) Ability to work both independently and collaboratively within a team
Responsibilities:
Implement product installations at new customer sites Provide training and support to customers Address and resolve customer inquiries Train channel partners Collaborate with regional Sales and Business Development teams Coordinate with Product Operations team
