Customer Success Manager
Company:Infiterra
Location:Greece, Germany, Austria, Switzerland, Spain
Languages:English, German, Spanish
Seniority level:Senior, 4+ years
Experience:4+ years
Skills:
Customer SuccessSaaSAccount Management
Requirements:
4+ years of experience in Customer Success, Consulting, or Account Management within a B2B SaaS environment. Proven experience owning accounts end-to-end, including onboarding, QBRs, renewals, and expansion. Strong consultative mindset: able to challenge customers and reframe requests based on business value. Experience working with complex SaaS products and multi-stakeholder environments. Comfort engaging with senior stakeholders and C-level executives. Willingness to travel as required. Professional fluency in English. German fluency required for DACH-based candidates; nice to have for Greece-based candidates. Spanish fluency is a nice to have for all candidates.
Responsibilities:
Lead customer onboarding and implementation. Act as a consultant to uncover business drivers and guide customers. Deliver enablement sessions and training. Own ongoing customer relationships post-onboarding. Conduct QBRs and strategic reviews. Monitor adoption, usage, and customer health. Identify retention risks and proactively address them. Identify and develop expansion and cross-sell opportunities. Own renewals. Serve as the voice of the customer internally. Partner closely with Sales.
