Customer Success Manager, EU
Company:Linear
Location:Europe, EST, PST
Languages:English
Seniority level:Middle, 4+ years
Experience:4+ years
Skills:
Project ManagementProduct ManagementJiraJQLCommunication SkillsCustomer SuccessSaaSRelationship buildingAccount ManagementCross-functional collaborationTechnical support
Requirements:
4+ years relevant work experience in a technical customer-facing role. SaaS and start up experience. Strong organizational and time management skills. Excellent verbal and written communication skills. Previous experience working with product + engineering teams and/or developer tools is preferred.
Responsibilities:
Build and maintain strategic relationships with key stakeholders at Linear's largest customers. Become a product expert across Linear's core platform, integrations, and API. Design and implement custom workflows that solve complex business problems and drive measurable outcomes. Lead onboarding, configuration, and ongoing enablement. Architect solutions using Linear's features, automations, and integrations to optimize customer processes and expand adoption across teams. Act as the voice of the customer internally. Translate customer needs into actionable product feedback. Collaborate cross-functionally with product, engineering, and sales to influence roadmap priorities and resolve technical challenges.
