- Manage a portfolio of enterprise clients across global markets, ensuring a high standard of service delivery and satisfaction.
- Own client renewals, upselling, and expansion opportunities within existing accounts.
- Act as the primary point of contact for all enterprise client matters, coordinating with internal teams to ensure service excellence.
- Monitor client performance, analyze traffic trends, and identify opportunities for optimization and revenue growth.
- Collaborate cross-functionally with Operations, Carrier, and Finance teams to resolve issues promptly and effectively.
- Maintain accurate client data, activity logs, and reporting within the CRM.
Account ManagementCRM