Manager, Growth Customer Success - EMEA

Demonstrated leadership experience in a customer success position strongly preferred, or relevant people management skills in a related field. First-hand experience as an individual contributor with direct client-facing experience. Experience working with brand image and promoting value through customer experience. Exceptional ability to communicate and foster positive relationships. Experience in managing a diverse group and training each according to company standards. Ability to establish milestones and keep all team members on task. Experience analyzing and optimizing existing departmental processes. Deep understanding of customer concerns & thoughts regarding the use of products, and the ability to troubleshoot as needed. Ability to independently manage high stake customer escalations. Technical skills related to reporting, project management and process improvement. Fluent written and spoken English, and well-structured communication skills in speaking, presenting & writing.

Oversee and manage the day-to-day operations of a Growth Customer Success Team. Support the team to build and grow healthy relationships with customers. Preserve current business and grow customers into long-term partners. Perform deep-dive analysis of various database metrics. Collaborate with supporting teams (Benefits, Payroll, Legal, Onboarding, etc.). Take full accountability for the reporting of the team.