Manager, Customer Success - EMEA
172100 - 277500 USD per year
Company:Camunda
Location:United States, Germany, United Kingdom, Singapore, Other locations via Remote.com
Languages:English
Seniority level:Manager, 2+ years in team leadership, 6+ years in Customer Success/Account Management
Experience:2+ years in team leadership, 6+ years in Customer Success/Account Management
Skills:
LeadershipPeople ManagementSalesforceCross-functional Team LeadershipMentoringCustomer SuccessCoachingAccount Management
Requirements:
2+ years of experience in team leadership or people management. 6+ years in Customer Success or Strategic Account Management. High operational rigor and attention to data quality, processes, and systems. Experience driving 120+ NRR at a programmatic level. Familiarity with success planning, value realization, and maturity assessment frameworks. Strong coaching and mentorship skills. Executive presence and experience influencing cross-functional leaders. Experience using Gainsight, Salesforce, and other CS/CRM tooling. Domain expertise in automation, orchestration, digital transformation, or adjacent fields (Nice to Have). Expertise in our top verticals (Nice to Have).
Responsibilities:
Lead and coach a regional team of Customer Success Managers. Drive customer retention and growth. Partner with Sales, Product, and Technical Account Management. Translate business insights into coaching opportunities and operational improvements. Champion Camunda’s values.
