Customer Success Manager - EMEA

2-3 years experience in a Mid-Market/Enterprise SaaS Customer Success role Experience with Zendesk and Salesforce are a huge plus Effectively prioritizes, multitasks, and engages with customers Effective at leading and facilitating meetings ranging from admin/owners to executive level Strong communication skills; you pride yourself on being personable, concise and compelling communicator - in writing, in conversation and in front of an audience Empathy, diplomacy, and poise under pressure when working through customer concerns Put team above yourself - elevating the group's performance through proactive collaboration and knowledge-sharing

Facilitate the transition out of implementation to go-live Manage a portfolio of clients and make certain a high level of satisfaction with the product is achieved Create a plan to ensure client success Conduct regular meetings with clients to make recommendations on using the product and future product enhancements Provide best practice recommendations, expert-level application support and assist in solving point-in-time challenges Work with product development and technical support to resolve customer issues/concerns Proactively monitor the health of your client portfolio and identify/manage escalations and churn risks Experience conducting virtual meetings with internal and external customers