Customer Success Manager - EMEA (Remote)

Minimum 3 years of experience in a Customer Success Manager or related customer-facing role. Strong security domain knowledge; experience working with security products or security-focused customers is required. Experience with cloud platforms such as AWS, GCP, or Azure (highly preferred). Proficiency with Salesforce and experience using customer success tools such as ChurnZero, Gainsight, or Totango. Strong consulting and project management skills. Self-driven, highly organized, and process-oriented. Passionate about customers, with a problem-solving mindset.

Own the customer onboarding experience, drive product adoption, and ensure customers realize ongoing business value. Act as a trusted advisor to customer stakeholders to align product capabilities with business and security needs. Develop a deep understanding of customers’ security environments and challenges. Serve as the voice of the customer internally by collaborating with cross-functional teams and influencing product improvements. Proactively manage renewals and expansion by identifying upsell/cross-sell opportunities and mitigating renewal risk. Monitor and analyze key customer success metrics.