- Design and execute engagement strategies for the MENA region from the ground up.
- Manage a portfolio of 50-100 accounts, balancing self-service customer engagement with high-potential key account management.
- Drive expansion revenue through usage growth, plan upgrades, and multi-location rollouts.
- Identify and implement best practices, AI agent deployment, and platform feature adoption for customers.
- Perform activation rescue on accounts that have not fully deployed the platform.
- Monitor usage and billing signals to proactively spot at-risk behavior and prevent churn.
- Analyze cancellation root causes and report findings to product and revenue leadership.
- Log account touchpoints consistently to measure impact through data.
Data AnalysisAccount ManagementCustomer Success