- Engage self-service customers in LATAM to uncover challenges and document workflows.
- Partner with Sales Ops to identify at-risk behaviors and test proactive outreach scripts.
- Produce monthly regional content (videos/webinars) on feature releases.
- Conduct churn autopsies to identify root causes of cancellations.
- Manage and expand a portfolio of high-potential key accounts.
- Run monthly check-ins for key accounts to ensure ROI.
- Refine CRM workflows and improve data hygiene.
- Translate regional pain points into actionable insights for Product and Support teams.
- Propose and execute monthly engagement experiments.
Data AnalysisAccount ManagementCRM+1 more