Respond.io

About Respond.io

Respond.io pioneers AI-powered customer conversation management, trusted by over 10,000 businesses in 180+ countries. This platform centralizes customer communications from WhatsApp, Messenger, email, and more into a single inbox. It streamlines customer journeys, automates lead qualification with AI agents, and drives sales and support efficiency for mid-market B2C businesses. Processing 2 billion messages quarterly with 99.999% uptime, Respond.io delivers $35 million in annual recurring revenue with a 169% year-over-year growth. The company is ISO 27001 certified, GDPR compliant, and an official Meta Business and TikTok Marketing partner, ensuring secure and scalable solutions for global customer engagement.

How We Work

Respond.io thrives on a fast-moving, smart-working culture where customers are always the focus. You will find a globally distributed team that operates with clear principles, fostering direct communication and mutual support.

• Every effort must solve real customer pain points; no guesswork involved.
• We apply the 80/20 Rule: focusing on 20% of actions to create 80% of the value.
• Aim for 100% team alignment and 80% accuracy; clear goals come first.
• Be direct: we give honest feedback and tackle problems head-on.
• Own it and support each other: step up, help out, and drive outcomes together.
• Build human connections: work is better with trust, care, and celebrating wins.

Engineering at Respond.io

Our platform is built on a robust serverless cloud infrastructure using Amazon Web Services (AWS), including Lambda and ECS. This architecture allows us to process billions of requests annually and handle thousands of simultaneous chats with low latency and high reliability. We leverage AI, specifically AI Agents, to automate customer engagement, qualify leads, and manage interactions efficiently. Solving complex problems around multichannel communication, API integrations, and advanced workflow automation is central to our technical mission.

Why Join Us

• Shape new functions: Founding roles offer direct executive exposure and influence over design.
• Experience rapid growth: Contribute to a company with 169% year-over-year revenue growth.
• Impact real customers: Solve pain points for over 10,000 businesses globally.
• Work in a flexible, remote-friendly environment built for sustainable performance.
• Clear growth paths with opportunities to build and lead teams.

Benefits & Perks

• Competitive compensation package.
• Healthcare benefits including life and hospitalization insurance.
• Dental care and specialist visit coverage.
• Allowances for commute, vision, and a healthy lifestyle.
• Mental health support.
• Virtual events like talent shows and online game sessions.
• Birthday surprises.
• Provided MacBook Pro, ergonomic seating, and adjustable desks.