Account Manager (MENA)

Remote - MENA, regional coverage hoursFull-TimeMiddle

SalaryBase plus variable tied to expansion revenue and retention performance.

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Job Details

3+ years of experience in B2B SaaS Account Management, Customer Success, or a related customer-facing role.
Proven track record of managing and growing a portfolio of 50–100 accounts.
Fluent English and professional working proficiency in Arabic.
Deep familiarity with MENA business culture and the role of WhatsApp in business communication.
Data-informed approach to reading customer behavior, spotting patterns, and backing up decisions.
Strategic communication skills with the ability to translate complex product capabilities into value-led education.
Experience identifying and fixing broken processes without being asked.
Ability to operate effectively in 'Day 0' environments with high ambiguity and no established playbook.
Proven experience holding a revenue, expansion, or retention number.
Comfortable working within regional coverage hours for the MENA region.

Design and execute engagement strategies for the MENA region from the ground up.
Manage a portfolio of 50-100 accounts, balancing self-service customer engagement with high-potential key account management.
Drive expansion revenue through usage growth, plan upgrades, and multi-location rollouts.
Identify and implement best practices, AI agent deployment, and platform feature adoption for customers.
Perform activation rescue on accounts that have not fully deployed the platform.
Monitor usage and billing signals to proactively spot at-risk behavior and prevent churn.
Analyze cancellation root causes and report findings to product and revenue leadership.
Log account touchpoints consistently to measure impact through data.

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