Customer Success Manager (EMEA)

3+ years of B2B SaaS experience in Customer Success, Consulting, and Account Management. Experienced in working with international customers and handling global accounts. Strong communication skills in Arabic and English. Skilled in negotiating complex renewal contracts in a SaaS environment. Proficient in optimizing complex business processes. Familiarity with business messaging platforms, CRM systems, and Customer Success tools. Passionate about digital transformation and understanding diverse businesses. Ability to provide customer feedback and insights. Deep understanding of products, industry trends, and competition. Able to quickly grasp technical concepts. Agile team player in a fast-paced start-up environment.

Collaborate with customers to maximize Respond.io platform value. Assist customers during onboarding. Develop and maintain strong relationships. Act as a point of contact for customer issues. Gain deep understanding of customer needs and objectives. Monitor and report on customer satisfaction and platform usage. Focus on maintaining high customer satisfaction and retention rates. Identify opportunities for customer growth and upsells.