Customer Success Senior Leader EMEA
Company:
Location:Netherlands
Languages:Fluent English communication skills both spoken and written are mandatory, any additional language skills will be of advantage.
Seniority level:Manager, 4-5 years of customer success management experience; 4-6 years of previous experience in sales or customer success
Experience:4-5 years of customer success management experience; 4-6 years of previous experience in sales or customer success
Skills:
Project ManagementCross-functional Team LeadershipAnalytical SkillsProblem SolvingTeam managementLead GenerationCustomer SuccessSaaSFluency in EnglishSales experience
Requirements:
Bachelor’s degree in Business, Marketing or a relevant field. 4-5 years of customer success management experience. 4-6 years of experience in ERP, SaaS or software sales. Proficient in MS Office, Google Suite, MS Project, and related software. Fluent in English, with superior communication skills in both spoken and written forms. Exceptional problem-solving abilities, managing multiple projects simultaneously. Strong ability to set priorities and direct activities effectively.
Responsibilities:
Establish goals for CSMs and support staff and ensure their implementation. Build relationships with other departments to develop strategic plans for revenue. Ensure compliance with corporate sales directives and communicate these to the team. Facilitate processes, tools, and training for the Customer Success program's success. Assist the sales team with complex sales and customer issues. Support lead generation programs and work with marketing to gather customer insights.
