Staff Solutions Architect

8+ years of relevant experience within professional services/support or other custom-facing hands-on technical role Hands-on implementation experience with API gateway and/or API integrations in customer environments Infrastructure build experience with virtual machines or Containers using Kubernetes Knowledge of DevOps, Security fundamentals, & Networking fundamentals Proficient in Linux environments including Cloud and Development tooling Kubernetes proficiency/experience Experience with major cloud providers such as GCP, AWS, and Azure Experience with application development is preferred Prior experience working in the Open Source space and/or API Management or other Middleware/SaaS software companies Software development experience in one or more programming languages such as Java, Python, or Lua Strong desire to tackle hard technical problems Excellent communication skills and ability to concisely explain complex technical issues and solutions Passion and determination for technology Team-oriented nature with enjoyment for collaboration Self-awareness and strong communication skills Exceptional organizational and change management skills Proven team player and team builder Ability to travel to customer and Kong locations as needed

Help customers across their entire API lifecycle journey. Lead technical workshops for customer architects, developers, security, and operations teams. Build end-to-end solution architecture and address technical challenges. Provide hands-on technical implementation and configuration assistance. Engage with customers on billable projects, guiding installation and implementation. Lead customer discussions, driving outcome-based professional services and thought leadership. Collaborate with Product Engineering, Customer Success, and Sales teams. Build tooling to push technical boundaries and improve delivery quality. Write and edit technical documentation, knowledge base articles, reference architectures, blogs, and design patterns. Produce tooling, informational documents/white papers, and marketing content.