Technical Account Manager

4+ years in a customer-facing technical role (e.g., TAM, Solutions Architect, DevOps Consultant, Customer Engineer). Strong understanding of Docker, Kubernetes, CI/CD, IaC, and cloud-native development practices. Proven ability to translate technical capabilities into business outcomes. Excellent communication skills across technical and executive audiences. Skilled at identifying patterns and building long-term strategies. Comfortable working cross-functionally in a global, distributed organization.

Build strong relationships with assigned enterprise customers. Drive product adoption and operational maturity. Conduct regular technical and business reviews. Anticipate risks and blockers. Serve as the primary post-sales technical contact and advocate. Partner with Solutions Engineers for smooth handoffs. Create and share reusable best practices. Provide proactive guidance on containerization, CI/CD, IaC. Maintain high-quality documentation of customer engagements. Contribute to a consistent TAM engagement model. Support development of scalable initiatives.