Technical Account Manager

3 to 5 years of experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success. Bachelor's degree in a technical field, or equivalent expertise through practical experience in areas such as Computer Science, Engineering, or related fields. Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations. A strong passion for technology and a commitment to continuous learning, including an interest in AI and its applications. A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships. Strong written and verbal communication skills in English. A team player who thrives in a fast-paced environment and works effectively with internal teams.

Transform assigned customers' technical support experience through technical proficiency and problem solving. Be the primary technical point of contact between Samsara and assigned customers. Develop a comprehensive understanding of customers' business operations to align Samsara's solutions. Cultivate solid and long-lasting relationships with technical stakeholders within customers' organizations. Communicate effectively, both verbally and in writing, with a diverse customer base in North America. Maintain accurate and up-to-date records of customer interactions. Actively participate in scaling and building the Technical Account Management team. Be available for occasional travel to customer sites and may need to be online for some after-hour or weekend coverage. Champion, role model, and embed Samsara’s cultural principles.