Senior Technical Account Manager
Company:Docker
Location:Canada, EST, PST
Languages:English
Seniority level:Senior, 4+ years
Experience:4+ years
Skills:
DockerCloud ComputingKubernetesCI/CDRESTful APIsDevOpsCustomer SuccessAccount Management
Requirements:
4+ years in a customer-facing technical role (e.g., TAM, Solutions Architect, DevOps Consultant, Customer Engineer). Strong understanding of Docker, Kubernetes, CI/CD, IaC, and cloud-native development practices. Proven ability to translate technical capabilities into business outcomes and drive measurable customer value. Excellent communication skills across both technical and executive audiences. Skilled at identifying patterns and building long-term strategies. Comfortable working cross-functionally in a global, distributed organization.
Responsibilities:
Build strong relationships with assigned enterprise customers. Drive product adoption and operational maturity. Conduct regular technical and business reviews. Anticipate risks and blockers. Serve as the primary post-sales technical contact and advocate. Partner with Solutions Engineers for smooth handoffs. Create and share reusable best practices. Provide proactive guidance on containerization, CI/CD, and IaC.
