Senior Technical Account Manager

4+ years in a customer-facing technical role (e.g., TAM, Solutions Architect, DevOps Consultant, Customer Engineer). Strong understanding of Docker, Kubernetes, CI/CD, IaC, and cloud-native development practices. Proven ability to translate technical capabilities into business outcomes and drive measurable customer value. Excellent communication skills across both technical and executive audiences. Skilled at identifying patterns and building long-term strategies beyond point solutions. Comfortable working cross-functionally in a global, distributed organization. Experience with developer-first platforms or PLG (product-led growth) models (Bonus). Familiarity with AI/ML infrastructure or agent-based development platforms (Bonus). Prior experience in post-sales or lifecycle management at an infrastructure or SaaS company (Bonus).

Build strong relationships with assigned enterprise customers. Drive product adoption and operational maturity. Conduct regular technical and business reviews. Anticipate risks and blockers, developing mitigation plans. Serve as the primary post-sales technical contact and advocate. Partner with Solutions Engineers for smooth handoff. Create and share reusable best practices, reference architectures, and technical playbooks. Provide proactive guidance on containerization, CI/CD, IaC, and developer productivity trends. Maintain high-quality documentation of customer engagements. Contribute to a consistent TAM engagement model. Support development of scalable initiatives like workshops and digital enablement programs. Mentor new TAMs and participate in developing scalable frameworks.