Technical Account Manager

1-3 years operational experience working in factories Experience with Process Improvement, Pareto Principle, and OEE Location in North America (United States, Mexico or Canada) Entrepreneurial attitude Team oriented, proactive and self-directed Customer focused Ability to prioritize, take initiative, communicate clearly, and manage many projects and work streams simultaneously Excellent interpersonal, analytical, and communication skills Experience in basic electrical and telecommunications systems Ability to travel >75%, Local and international travel Bachelor's degree in electrical engineering or related field; or 4+ years related experience or training (Nice to have) Background knowledge of manufacturing operations (Nice to have) Familiarity with design thinking tools (Nice to have) Startup environment experience (Nice to have) SaaS / PaaS or big data experience (Nice to have) Background and training in ICT preferred (Nice to have) Microsoft Excel experience (Nice to have) Data analytics skills (Nice to have) Able to read and understand electrical diagrams (Nice to have)

Perform assessment of customer's current machine infrastructure Prepare and order equipment for Guidewheel installation Guide customers through the installation process Perform initial configuration and data check Ensure accuracy of data with customer and adjust as needed Troubleshoot installation for inaccurate readings or poor signal strength Configure additional users, implement best practice settings, and audit thresholds Work with Customer Success for a smooth hand off Ad hoc troubleshooting of system configurations Build and improve documentation Own technical functionality and success of the Guidewheel platform for customers Oversee technical implementation of new customer accounts Provide support for technical setup, inquiries, and issues Field customer support tickets and serve as main technical point of contact Troubleshoot IoT hardware, connectivity, or web-based app Share technical expertise in demos or trainings Help define ways customers can use the Guidewheel system to get value Perform health scans for accounts to proactively identify issues or opportunities Collaborate with Product and Customer Success teams Help define and optimize ideal customer journey Represent the voice of the customer to inform sales & support process and product roadmap Manage direct and regular customer communication across users