- Own and manage a portfolio of commercial customer accounts across the Americas region.
- Proactively identify, qualify, and drive expansion opportunities (upsell, cross-sell, increased adoption) within existing customers.
- Develop and execute strategic account plans, including stakeholder mapping, whitespace analysis, and engagement strategies.
- Lead customer discovery conversations to understand business goals, technical needs, and success criteria.
- Deliver product demonstrations and value-based presentations tailored to technical, business, and executive audiences.
- Engage with customer stakeholders at all levels, including senior and executive leadership, to position Mattermost as a strategic partner.
- Partner closely with Customer Success, Sales Engineering, Product, and Marketing to ensure strong renewal outcomes and expansion execution.
- Lead renewal and expansion negotiations, ensuring alignment with customer outcomes and commercial objectives.
- Maintain accurate forecasting, pipeline hygiene, and account documentation in Salesforce.
SalesforceAccount ManagementCRM+2 more