- Resolve hardware, software, and access issues across all time zones (Global IT Support)
- Own and manage Google Workspace, Microsoft 365 (Entra ID, Intune, Exchange, SharePoint), and the Atlassian suite (Jira, Confluence)
- Responsible for IT onboarding and offboarding, provisioning, SSO, and access control (Identity & Access Management)
- Design and implement workflows using tools like Tines, N8N, or scripting to reduce manual effort (Automation)
- Maintain software licensing, hardware inventory, vendor coordination, and support compliance efforts for SOC 2 and ISO 27001 (Asset & Compliance Management)
- Partner with Security to enforce endpoint protection, MFA, and access policies (Security Partnership)
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