- Guide the team through client engagement in close partnership with Paid Media, Experience Strategy, Client Service Creative and Business Intelligence team members.
- Manage client internal teams, as well as 3rd party vendors involved in the implementation of our offerings.
- Ensure all business and functional workstreams are connected to a thoughtful strategy, successful client execution, ongoing oversight, and ensure on time and on budget delivery of all program sprints.
- Maintain team status, communication and tracking deliverables for team.
- Collaborate with Account, Finance and Tech teams to build timelines, workflows, RACIs and track risks/issues.
- Track client deliverables and manage delivery timelines.
- Set up internal team status/reviews/meetings.
- Make resourcing and budget decisions on who should be involved in each sprint cycle by discipline.
- Support the development and management of project budget.
- Work closely with project sponsor, cross-functional teams, and assigned resources to develop scope, deliverables, work plan, budget, and timing for new initiatives.
- Lead the project or sprint process and provide direction to ensure all sprints in the program plan are successfully brought to life.
- Partner with the Enterprise Experience Lead to implement, and maintain program initiatives that adhere to organizational objectives.
- Determine prioritization of outstanding items to manage and successfully run projects/sprints.
- Ensure active problem solving, as well as develop and maintain risk management and mitigation strategies.
- Maintain organizational standards of satisfaction, quality, and performance.
- Serve as a digital translator across teams to ensure clarity, consistency, and risk awareness in all technical communications.
SalesforceJiraSEO+3 more