Technical Account Manager, Newspack

Solid working knowledge of WordPress core functionality, common plugins, and the WordPress ecosystem. Background in client services, account management, or technical support, where you’ve managed relationships and solved problems directly with customers. Demonstrated ability to manage complex projects with multiple stakeholders, competing priorities, and dependencies. Comfort with technical troubleshooting, investigating root causes, and finding creative solutions within constraints. Clear, professional written and verbal communication skills; ability to explain technical concepts to non-technical audiences and set appropriate expectations.

Manage publisher migrations from alignment through launch, owning timelines and coordinating stakeholders. Develop close relationships with news publishers by understanding their business goals and technical challenges. Troubleshoot technical and editor-facing issues as they arise. Maintain a deep and current knowledge of the Newspack platform, WordPress functionality, and the news publishing landscape. Work independently using existing resources to solve problems efficiently, while actively engaging with the team to share learnings. Develop and refine project management, time management, and communication systems to work more effectively and efficiently.