Technical Account Manager, Newspack
A
Automattic CareersSoftware Development
North AmericaFull-Time
Salary73000 - 130000 USD per year
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Job Details
- Languages
- English
- Required Skills
- Project ManagementCommunication SkillsCollaborationProblem SolvingCustomer serviceOrganizational skillsTime ManagementStakeholder managementWordPressAccount ManagementTroubleshootingRelationship managementTechnical support
Requirements
- Solid working knowledge of WordPress core functionality, common plugins, and the WordPress ecosystem.
- Background in client services, account management, or technical support, where you’ve managed relationships and solved problems directly with customers.
- Demonstrated ability to manage complex projects with multiple stakeholders, competing priorities, and dependencies.
- Comfort with technical troubleshooting, investigating root causes, and finding creative solutions within constraints.
- Clear, professional written and verbal communication skills; ability to explain technical concepts to non-technical audiences and set appropriate expectations.
Responsibilities
- Manage publisher migrations from alignment through launch, owning timelines and coordinating stakeholders.
- Develop close relationships with news publishers by understanding their business goals and technical challenges.
- Troubleshoot technical and editor-facing issues as they arise.
- Maintain a deep and current knowledge of the Newspack platform, WordPress functionality, and the news publishing landscape.
- Work independently using existing resources to solve problems efficiently, while actively engaging with the team to share learnings.
- Develop and refine project management, time management, and communication systems to work more effectively and efficiently.
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