Technical Account Manager - Newspack
North AmericaFull-TimeMiddle
Salary73000 - 130000 USD per year
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Job Details
- Required Skills
- Project ManagementWordPressAccount ManagementTechnical support
Requirements
- Solid working knowledge of WordPress core functionality, common plugins, and the WordPress ecosystem.
- Background in client services, account management, or technical support, where you’ve managed relationships and solved problems directly with customers.
- Demonstrated ability to manage complex projects with multiple stakeholders, competing priorities, and dependencies—proactively, not just reactively.
- Comfort with technical troubleshooting, investigating root causes, and finding creative solutions within constraints.
- Clear, professional written and verbal communication skills; ability to explain technical concepts to non-technical audiences and set appropriate expectations.
Responsibilities
- Manage publisher migrations from alignment through launch, owning timelines and coordinating a variety of stakeholders across technical and business requirements.
- Develop close relationships with news publishers by understanding their business goals, operational needs, and technical challenges.
- Maintain a deep and current knowledge of the Newspack platform, WordPress functionality, and the news publishing landscape.
- Work independently using existing resources to solve problems efficiently, while actively engaging with the team to share learnings, contribute to discussions, and drive continuous improvement.
- Develop and refine project management, time management, and communication systems to work more effectively and efficiently.
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