Technical Account Manager
A
Arch SystemsElectronics Manufacturing, SaaS
WorldwideFull-TimeMiddle
Salary96000 - 130000 USD per year
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Job Details
- Languages
- Mandarin Chinese
- Experience
- 3-5 years
- Required Skills
- Project ManagementPython
Requirements
- 3-5 years of Account Management or Customer Success Management experience in an Electronics Manufacturing or SaaS company
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback
- Experience with Project Management methodologies
- Technical experience with Python
- Technical experience with database queries
- Technical experience with API usage
- Ability to multitask and juggle several responsibilities simultaneously
- Ability and experience in analyzing and drawing conclusions from larger data sets
- Excellent organizational skills and attention to detail
- Bachelor's Degree
- Strong interpersonal and written/verbal communication skills
- Ability to balance multiple tasks simultaneously
- Understanding of cultural sensitivity and ability to collaborate with teams in Asia, Europe, and the Americas
Responsibilities
- Support the customer success team with pilots and deployments
- Support renewals and subsequent expansion programs
- Be responsible for projects in account and program management
- Be responsible for professional services to improve customer satisfaction
- Track and coordinate technology deployments with customers and partners on a global scale
- Coordinate efforts between customers and engineering teams
- Prioritize support requests and help resolve technical and product questions
- Work directly with customers and in tandem with Technical Project Managers, Account Managers, and other Applications Engineers at Arch
- Deploy successful rollout and end-to-end solutions, including the Factory Map and across the entire product stack
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