Arch Systems

Arch Systems provides an industry-4.0 machine data and AI platform for electronics and discrete manufacturers.

11-50 employees
Founded 2016
$4.5M series unknown
Artificial Intelligence (AI)
Private Company

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions1

This role is open to candidates based in MalaysiaPhilippinesOr New Zealand. Candidates in other APAC countries who meet the language requirements are welcome to apply.Full-TimeManufacturing TechnologyPosted
  • Lead, coach, and develop the Level 2 Technical Support team
  • Mentor engineers on troubleshooting, communication, and best practices
  • Serve as primary escalation point for critical production issues
  • Drive SLA adherence and manage incident resolution
  • Respond to customer inquiries via tickets, live sessions, and phone
  • Partner with cross-functional teams to deliver support experience
  • Maintain technical documentation, troubleshooting guides, and knowledge base articles
  • Identify escalation patterns to drive systemic improvements
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About Arch Systems

Arch Systems empowers global manufacturers to achieve unprecedented productivity and predictive insights. You will contribute to a mission that began by monitoring wells in Tanzania, applying cutting-edge IIOT technology to make older machines intelligent. Today, Arch partners with 4 of the world's top 10 electronics manufacturers, deploying AI and machine data platforms across five continents. Their Arch Utilization Suite drives 20-40% machine utilization improvements, transforming factories into smart, efficient operations.

How We Work

You will be part of a mission-driven company, united by a belief that manufacturing can be smarter, more efficient, and more sustainable. Arch fosters a collaborative environment valuing curiosity, integrity, and a shared respect for the manufacturing industry. The team is fully remote and distributed globally, supporting flexibility and work-life balance. They prioritize continuous learning and provide dedicated budgets for skill expansion.

Engineering at Arch Systems

Arch Systems engineers tackle complex challenges by building intelligent infrastructure for factories. You will work on an AI and machine data platform that connects to any machine, old or new, at speeds 10 to 100 times faster than traditional methods. This unique capability allows Arch to rapidly deploy across dozens of factories in months, connecting thousands of machines. Their ArchFX Platform transforms fragmented data into context-rich insights and delivers expert guidance in real time, making operational impact faster. They focus on developing advanced AI and data products that enhance efficiency, sustainability, and technical agility for major industrial players.

Why Join Us

  • Contribute to a mission-driven company transforming global manufacturing efficiency and sustainability.
  • Work in a remote-first culture with flexibility and comprehensive benefits.
  • Develop leadership and technical skills through hands-on experience with product innovation and complex customer programs.
  • Impact global operations, with Arch systems deployed on 5 continents and trusted by major electronics manufacturers.
  • Receive competitive compensation with equity ownership opportunities, aligning your success with the company's growth.

Benefits & Perks

  • Comprehensive healthcare (health, dental, vision, disability, life insurance).
  • Flexible Time Off, including an end-of-year break and encouraged additional week off.
  • Home office stipend and monthly budget for remote work expenses.
  • Dedicated budget for continuous learning and skill development.
  • 401(k) and company equity opportunities.
  • Wellness benefits like Peloton, Headspace Care, Wellhub Plus, Cleo, and Carrot.

Tech Stack

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