Design, launch, and iterate on a digital customer success engagement model including lifecycle stages and automation.
Evolve the Outreach playbook and sequence library for the digital customer segment.
Define and monitor capacity and utilization benchmarks for the digital segment.
Manage renewal, adoption, and expansion outcomes for a defined book of accounts.
Partner with CS Ops and RevOps to maintain reporting on program health and performance metrics.
Monitor customer health signals across the segment and proactively intervene in risk scenarios.
Articulate value propositions through customer presentations to drive growth and product adoption.
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About SpyCloud
SpyCloud pioneers the fight against cybercrime, transforming recaptured darknet data into powerful defenses. You will help disrupt the criminal underground and protect billions of accounts worldwide. The company's automated solutions use Cybercrime Analytics (C2A) to proactively prevent ransomware and account takeover. SpyCloud safeguards employee and consumer identities and accelerates cybercrime investigations. Their unique data powers popular dark web monitoring for half of the ten largest global enterprises and numerous government agencies.
How We Work
You will join a team driven by a serious mission to disrupt the cybercriminal economy. This means protecting customer accounts from compromise. SpyCloud fosters an inclusive, supportive environment for innovative, collaborative problem-solvers. The company offers flexible and remote-friendly work options. Many roles are explicitly remote-first. You will find a culture that values diversity and different perspectives. They provide a dynamic space where you can contribute to making the internet safer.
Engineering at SpyCloud
At SpyCloud, you will work on cutting-edge identity threat protection solutions. These solutions leverage advanced analytics and AI to prevent various cyberattacks. Your work will involve designing and implementing scalable API integrations and data workflows. You will embed SpyCloud's intelligence into critical systems like SIEMs, SOAR platforms, and identity providers. Deep technical knowledge of RESTful APIs, JSON, and scripting languages like Python or Bash is key. You will solve complex problems related to fraud detection, threat intelligence, and security operations. Your contributions will help customers maximize the platform's value across security, fraud, and identity protection.
Why Join Us
Contribute to a vital mission, making the internet a safer place for everyone.
Work with cutting-edge AI and advanced analytics to disrupt cybercrime.
Collaborate with a team of 200+ cybersecurity experts in a supportive environment.
Solve complex technical challenges related to data integration and API scalability.
Benefit from comprehensive perks like a 401(k) with employer contribution and generous PTO.
Benefits & Perks
401(k) with Employer Contribution
Health, Vision, and Dental Insurance
Health Savings Account (HSA) with Employer Contribution
Employer Paid Life, Short-term, and Long-term Disability Insurance