Raptor Technologies

Raptor Technologies is a developer of visitor management systems used to provide possible protection for every child in school.

101-250 employees

Founded 2002

Security

Private Company

Website LinkedIn Email Facebook Twitter Share Tweet

Security Software

Open Positions3

West Coast of the United States. We prefer candidates in the following states: CaliforniaArizonaNew Mexico+2 more locationsFull-TimeSaaSPosted

Customer Success Manager (West Coast)

Drive customer success as the first point of contact for customers in named accounts
Monitor overall client utilization and success
Provides ongoing service and support while managing the customers’ expectations and implementing action plans where needed; takes ownership of customer issues and partners with the appropriate teams to drive progress towards resolution
Track and improve on churn rate and satisfaction scores in assigned accounts
Develop, conduct, and plan regular communication, risk assessments and lessons learned sessions; develop and oversee mitigation measures to turn risks into opportunities
Build relationships with key influencers within each assigned partner to increase overall satisfaction as measured on a routine basis
Educates client base on solutions available as well as upgrades that align with their current and future goals and priorities
Maintains in-depth knowledge of our products and stays up to date with ongoing product releases
Protect business with current partners to ensure they won’t be tempted to use a competitor
Other relevant projects as needed

SalesforceMicrosoft ExcelPowerPoint

Showing 1 of 3 positions

About Raptor Technologies

Imagine a world where every school is a safe haven. Raptor Technologies is making that a reality, crafting integrated software solutions that protect students and staff in over 60,000 schools across 55 countries. From visitor and volunteer management to emergency response and student well-being, our platforms empower schools to proactively manage safety and security. You will contribute to a critical mission, safeguarding millions of children through innovative technology and comprehensive support.

How We Work

At Raptor Technologies, you join a team driven by a clear mission: protecting every child, every school, every day. This shared purpose fosters a culture of commitment and continuous improvement. We believe in empowering our employees and value customer success, providing ongoing expertise and relentless innovation. You will find a focus on collaboration and learning, working with passionate individuals dedicated to making a difference. Our CEO emphasizes a strategy understood by everyone, tied to a mission that everybody has bought into.

Engineering at Raptor Technologies

You will develop web-based technologies, including visitor, volunteer, and emergency management systems. These platforms feature robust screening, custom databases, and detailed reporting functionalities. Our technology stack includes DNSSEC, IPv6, CloudFront, IIS 10, Microsoft, Amazon S3, and Apache 2.4. You will solve complex problems related to security integration and deployment automation. For our DevSecOps team, this means hands-on experience with Azure services like AKS, Key Vault, and Service Bus, alongside Terraform for infrastructure as code. You will support hybrid and microservices deployments, maintaining GitLab-based pipelines that integrate security scans and automated testing. You will contribute to critical shared services, ensuring our infrastructure remains secure, scalable, and cost-efficient. We continuously enhance delivery velocity and system resilience, championing modern DevOps practices like trunk-based development.

Why Join Us

Contribute directly to a impactful mission, safeguarding children and schools globally.
Shape the future of school safety software, working with a market leader in a growing industry.
Collaborate with a passionate team in a remote-first environment, supported by strong mentorship and leadership.
Drive innovation in a company that continually expands its offerings and integrates cutting-edge technologies.
Experience a culture that values continuous improvement, customer satisfaction, and employee growth.

Benefits & Perks

Remote-first philosophy with workplace flexibility.
Flexible paid time off and 11 paid holidays per year.
Affordable health coverage (medical, dental, vision), with 100% paid employee-only medical.
401(k) employer contribution to help plan for the future.
Company-paid life insurance, short-term disability, and long-term disability.
Monthly cell phone and internet allowance, plus a $200 one-time home office allowance.
Paid parental leave.
Pet insurance (for some roles).

Tech Stack

frameworkserverweb_server

Similar Companies