Trella Health

👥 101-250💰 Private over 3 years agoDatabase Hospital Health Care💼 Private Company

Trella Health is a company focused on business development within the healthcare sector, specifically targeting small to mid-market businesses. They are currently seeking future opportunities for roles such as Business Development and Account Executive.

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🔥 Customer Success Manager

Posted 5 days ago

📍 United States

🔍 Healthcare tech

🔧 Requirements

3+ years in Customer Success or Account Management (B2B SaaS preferred).
Experience in the Healthcare tech industry: HME, Infusion, Post-Acute Care, claims data, EHR integrations.
Tech-savvy with ability to articulate technical concepts to non-technical audiences.
Proven track record in managing customer lifecycles (onboarding to renewal).
Strong problem-solving, communication, and relationship-building skills.
Proficiency in CRM tools (e.g., Salesforce) and CPQ software.
Proactively curious; always looking to learn.
Passion for healthcare innovation and value-based care.
Assertive, empathetic, and committed to delivering customer-centric solutions.

💡 Responsibilities

Own a portfolio of accounts to drive retention, expansion, and net revenue retention goals.
Build strategic relationships with stakeholders to maximize product adoption and value realization.
Mitigate risks impacting customer success and collaborate on solutions.
Identify customers that are underutilizing Trella’s product and create collaborative plan to assist the customer in improving user adoption.
Develop deep knowledge of Trella’s solutions to map capabilities to customer needs.
Partner with implementation teams to confirm business goals and success plans during onboarding.
Manage renewal processes and identify upsell/cross-sell opportunities.
Collect and synthesize customer feedback to inform product and service improvements.
Foster customer advocacy by delivering tailored experiences and resolving challenges.
Serve as the “voice of the customer” and collaborate with product leaders to prioritize product enhancements.
Travel up to 10% for on-site customer engagements.

SalesforceRESTful APIsAccount ManagementCRMCustomer SuccessSaaS

Posted 5 days ago

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🔥 Future Opportunities - Customer Success Managers

Posted 4 months ago

📍 United States, Philippines

🔍 Healthcare technology

🔧 Requirements

Prior experience in a Customer Success or Account Management role, preferably within a B2B SaaS environment.
Experience within the healthcare tech industry is highly preferred.
Familiarity with Post-Acute Care or HME/Infusion providers.
Experience with healthcare claims data analysis.
Exposure to data integrations, claims, and EHR.
Passion for value-based care and healthcare policy.
Proven track record of owning customer relationships from 'new to renew', including onboarding, adoption, expansion, and renewal.
Must be tech-savvy to understand technical concepts around our product and our customer’s requirements.
Passion and empathy to understand customers and deliver to their needs.
Strong creative, strategic, analytical, organizational, and relationship skills.
Strong verbal and written communication skills.
Ability to effectively manage customer relationships at various levels to foster trusting partnerships and navigate conflict if needed.
Proficiency in Client Success and Sales software to manage relationships and price, quote, and book orders.
Willingness to work with customers on-site and travel up to 10%.

💡 Responsibilities

Own a book of business to drive retention and growth rates.
Develop a comprehensive understanding of typical business challenges faced by customers and map Trella Health capabilities to address their needs.
Engage customers in an appropriate experience that allows them to effectively execute their success plan.
Manage customer renewal and expansion orders for attainment of net retention goals.
Facilitate implementation kickoffs with our implementation consultants that confirm business goals and outline an initial success plan.
Identify risks to customers achieving their stated business goals and collaborate with their account team on how to best mitigate risks.
Foster relationships with stakeholders that lead to advocacy for Trella Health across the care continuum.
Collect and summarize customer feedback with a focus on understanding the customer’s business problem.

Data AnalysisElasticSearchCommunication SkillsAnalytical SkillsCollaborationAccount ManagementCustomer Success

Posted 4 months ago

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🔥 Future Opportunities - Business Development

Posted 6 months ago

📍 United States, Philippines

🔍 Healthcare, Analytics, Sales Enablement

🔧 Requirements

Sales experience or passion with ability to identify and qualify leads.
Ability to learn technology and processes like Salesforce, SalesLoft, and MS Office.
Excellent verbal and written communication skills.
Strong networking abilities and work ethic.
Resilience and a growth mindset.
Inquisitive nature and desire to keep learning.
Proactive can-do attitude.
Willingness to receive and implement feedback.
Highly organized with strong time management skills and attention to detail.
Passion for starting a career in sales with growth opportunities.

💡 Responsibilities

Generate interest and build pipeline through cold calling, emails, and social outreach.
Build deep domain knowledge of solutions to effectively communicate value.
Qualify prospective customer leads to achieve monthly quotas.
Schedule discovery calls and demos for the sales team.
Meet daily activity expectations of 40-50 calls and emails.
Systematically manage prospects into the sales funnel with urgency.
Become a super user of Salesforce CRM and document all sales activities.
Support sales team with necessary tasks to drive the sales process.
Collaborate with team members to learn best practices.
Provide feedback to improve BDR effectiveness.

Business DevelopmentSalesforceCommunication SkillsCollaborationAttention to detailOrganizational skillsWritten communicationNetworkingVerbal communication

Posted 6 months ago

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