Customer Success Manager (Texas)

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Requirements:

• Approximately 3-5 years experience in a customer success role
• Outstanding relationship and rapport building abilities
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Experience with Salesforce and Gainsight is a plus
• Willing to travel at least 25%

Responsibilities:

• Drive customer success as the first point of contact
• Monitor overall client utilization and success
• Provides ongoing service and support
• Track and improve churn rate and satisfaction scores
• Develop communication and risk assessments
• Build relationships with key influencers
• Educate clients on solutions and upgrades
• Maintain in-depth product knowledge