Offboarding Manager - AMERICA
Company:
Location:America, EST, PST
Languages:English
Seniority level:Manager, 2+ years
Experience:2+ years
Skills:
Project CoordinationHR ManagementCollaborationAttention to detailOrganizational skillsTime ManagementComplianceCustomer SuccessExcellent communication skillsAccount ManagementEmpathyProcess improvementCustomer support
Requirements:
2+ years of experience in Account Management or Customer Support/Success roles within an HR Tech SaaS environment. Experience as HR Business Partner or in HR operations is relevant. Experience in EOR (Employer of Record), global HR, or payroll-related support. Strong organizational and time-management skills. Proactive and able to anticipate challenges. Proven ability to collaborate effectively in a remote-first, globally distributed environment.
Responsibilities:
Manage end-to-end employee offboarding processes across multiple countries. Collaborate with clients to gather necessary documentation for offboarding. Ensure compliance with local labor laws and EOR regulations. Prepare, review, and process termination documentation. Maintain accurate records of offboarded employees. Serve as a primary point of contact for clients regarding offboarding. Communicate professionally with employees about offboarding steps. Handle sensitive conversations with departing employees confidentially. Coordinate with payroll teams for final settlements and benefits. Oversee deactivation of employee benefits and system access. Identify opportunities to improve offboarding processes. Stay updated on labor law changes and best practices.
