- Serve as the primary point of contact for customers in the assigned named accounts.
- Oversee and manage the onboarding process for new clients.
- Monitor client usage and conduct training sessions to improve product adoption.
- Develop strategies to ensure high retention rates and manage the contract renewal process.
- Identify and present opportunities for service expansion.
- Collaborate with the Account Sales Director for upselling or cross-selling activities.
- Gather client feedback and act as the client's advocate.
- Maintain client records and success metrics in CRM and Gainsight.
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