Customer Success Manager
New
E
Emplifi FRMarketing Technology
This person can be based anywhere in North America, Eastern time zoneFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3-5 years
- Required Skills
- SalesforceAccount ManagementDigital MarketingCRMCustomer Success
Requirements
- Bachelor's degree in Business, Marketing, Communications, or related field.
- 3-5 years of experience in customer success or account management.
- Demonstrated experience in the digital marketing industry.
- Ability to leverage AI tools to simplify processes and boost efficiency.
- Proficiency with CRM and customer success tools (e.g., Salesforce, Gainsight).
- Understanding of social media and content marketing services.
- Strong problem-solving and interpersonal skills.
- Excellent verbal and written communication skills.
Responsibilities
- Serve as the primary point of contact for customers in the assigned named accounts.
- Oversee and manage the onboarding process for new clients.
- Monitor client usage and conduct training sessions to improve product adoption.
- Develop strategies to ensure high retention rates and manage the contract renewal process.
- Identify and present opportunities for service expansion.
- Collaborate with the Account Sales Director for upselling or cross-selling activities.
- Gather client feedback and act as the client's advocate.
- Maintain client records and success metrics in CRM and Gainsight.
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