Customer Success Manager
New
E
EmplifiSocial Media Marketing
Remote - North America, Eastern time zoneFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3-5 years
- Required Skills
- SalesforceAccount ManagementDigital MarketingCRMCustomer Success
Requirements
- Bachelor's degree in Business, Marketing, Communications, or related field
- 3-5 years of experience in customer success or account management
- Experience within the digital marketing industry
- AI-first mindset
- Ability to build strong relationships and manage key customer accounts
- Understanding of digital marketing services like social media and content marketing
- Strong problem-solving skills
- Proficiency with CRM and customer success tools such as Salesforce or Gainsight
Responsibilities
- Serve as the primary point of contact for customers in the assigned named accounts
- Build and maintain strong, lasting customer relationships
- Oversee and manage the onboarding process for new clients
- Monitor client usage and conduct regular check-ins and training
- Develop strategies to ensure high retention rates and manage the renewal process
- Present opportunities for clients to expand their service portfolio
- Maintain up-to-date client records in CRM and Gainsight
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