Maintain supplier, destination, and system knowledge.
Analyze customer needs, persona, and urgency.
Provide accurate information for hotel, flight, car, and rail bookings.
Support users with self-service on the Navan platform and app.
Respond to customers within SLA expectations.
Follow company and customer travel and expense procedures and global compliance procedures.
Provide stakeholders with regular feedback on goals and operating processes.
Participate in team meetings about product launches, supplier updates, and industry changes.
Meet individual performance metrics and complete assigned training.
Showing 1 of 17 positions
About Navan
Navan is transforming the outdated landscape of business travel and expense management. We provide a unified platform that combines corporate travel booking, expense reporting, and corporate card management. This all-in-one solution leverages cloud, mobile, and AI to automate manual processes and deliver real-time spend visibility. Over 10,000 companies, including major brands like Lyft, Shopify, Unilever, and Netflix, trust Navan to streamline their operations. Our mission is to make travel seamless and empowering, allowing travelers to focus on their objectives, not the logistics.
How We Work
Navan fosters a culture of relentless innovation, empowering you to proactively identify and solve problems. We operate with a "let's go" philosophy, encouraging continuous learning and embracing a rapid build-and-iterate approach. Collaboration is key; decisions happen in open channels, and cross-functional teams challenge each other to deliver the best platform and experience for customers. With a hybrid working model, we value in-person connections while supporting a global workforce.
Engineering at Navan
Engineers at Navan solve complex problems at scale, building the future of business travel and expense management. You will work on a state-of-the-art platform that leverages AI and data science to create seamless, scalable solutions. Our team embraces architectural challenges, like evolving micro-frontend platforms using Module Federation with React and Angular, and creating shared libraries to ensure consistency across 20+ engineering teams. We also develop AI-enabled tooling for intelligent code generation, automated testing, and smart debugging. This involves processing massive datasets, sometimes hundreds of thousands of receipts and invoices, requiring scalable solutions for high-volume data processing and bulk downloads. We believe in challenging the status quo and constantly questioning the best path forward to ensure user success.
Why Join Us
Drive real impact: Contribute to a platform that processed $2.6 billion in gross booking volume in a single quarter, significantly reducing travel spending and administrative time for businesses.
Innovate with cutting-edge technology: Pioneer solutions combining AI, mobile, and cloud to revolutionize a legacy industry.
Accelerate your career growth: Benefit from customized development tracks, mentorship programs, and leadership accelerator courses.
Collaborate in an empowering environment: Join a team that values direct communication, mutual trust, and a "let's go" philosophy to tackle challenges.
Be part of a rapidly scaling company: Navan continues to grow, aiming for $1 billion in annual revenue.
Benefits & Perks
401(K) with company equity.
Flexible Spending Account (FSA) and comprehensive health, dental, and vision insurance.
Generous PTO, paid holidays, and an unlimited vacation policy.
Company-sponsored family events and generous parental leave.
Customized development tracks, job training, conferences, and mentorship programs.