Navan

👥 1001-5000💰 $400,000,000 Debt Financing over 2 years ago🫂 Last layoff over 1 year agoFinancial ServicesPaymentsSoftwareBusiness Travel💼 Private Company
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Navan streamlines business travel, expense management, and corporate card operations, automating manual processes and providing unparalleled spend visibility. We're a leader in the fintech and business travel space, leveraging cutting-edge cloud, mobile, and AI technologies to reinvent a legacy category. Our tech stack includes a robust infrastructure powered by Cloudflare Hosting, secured with DNSSEC and LetsEncrypt, and incorporates key integrations like Stripe v3 and Google Maps. We prioritize a collaborative and innovative engineering culture that values automation and scalability, reflected in our use of tools such as Okta for IAM. With a team of over 1000 employees, we offer a dynamic and rewarding environment for those seeking to make a significant impact in a rapidly growing company. Backed by substantial funding and driven by a mission to empower seamless and enriching travel experiences, Navan presents exciting career opportunities for tech professionals and business travel experts alike. Our commitment to innovation extends to our flexible work arrangements; we support hybrid and remote work models across various global locations. We regularly receive recognition for our achievements and innovation in the payments and travel tech industries. We consistently invest in employee growth and development, providing numerous opportunities for professional advancement and career progression. We value diverse perspectives and actively foster a supportive and inclusive work environment. As a high-growth company, Navan provides ample opportunities for professional development, impactful work, and significant career advancement. Our financial success, highlighted by our extensive funding rounds, allows us to offer competitive salaries and benefits packages, create stimulating career paths, and continuously invest in our employees and technology. We actively seek talented and passionate individuals to join our diverse, global team.

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💸 51584.0 - 66560.0 USD per year

🔍 Travel

  • 3+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel
  • 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level - MANDATORY REQUIREMENT
  • IATA accreditation (WWAFT/WAII/BA2)
  • Customer Service experience within a contact center or customer facing role.
  • Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform.
  • Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
  • Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
  • An empathetic disposition with the ability to maintain a professional attitude at all times
  • An independent thinker who is able to use available resources to troubleshoot issues and resolve customer inquiries.
  • A skilled communicator with excellent verbal and written communication
  • A team player who thrives in collaborating, giving and receiving feedback and lifting others up
  • An interest in travel with a basic understanding of world geography
  • Assist our travelers with best-in-class travel support through multiple contact channels: chat, call and email.
  • Maintain extensive supplier, destination and system knowledge.
  • Make quick and accurate analyses of customer needs, persona and level of urgency.
  • Provide accurate information for hotel, flight, car and rail bookings, as required
  • Support users with self-service of the Navan platform and app where possible.
  • Respond to customers within SLA expectations and requirements.
  • Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
  • Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
  • Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
  • Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.
  • Adhere to attendance policy and complete all assigned training.
  • Meet individual performance metrics in support of the organization and company business objectives.
Posted 20 days ago
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