Sales Support Representative (Chiropractic) - WFH / Dayshift
Company:Twoconnect
Location:Metro Manila, Philippines, PHT
Languages:English
Seniority level:Middle
Skills:
Communication SkillsCustomer serviceAttention to detailOrganizational skillsWritten communicationSales experienceCRM
Requirements:
- Bachelor’s degree in Health Sciences, Communications, Business, or a related field.
- Exceptional communication skills, both spoken and written — clear, warm, and persuasive.
- Strong sales or client-facing experience, ideally in health, wellness, or service-based industries.
- Confident handling of payments and familiarity with basic billing practices or POS systems.
- Demonstrated ability to follow structured processes and adapt messaging with a cascading communication approach.
- Friendly, calm, and professional manner — especially under pressure or when managing sensitive conversations.
- Highly organised and reliable, with strong attention to detail.
- Proficiency with clinic software, CRM systems, and general office tools (e.g., Google Workspace, Microsoft Office).
- Passion for holistic health and the chiropractic philosophy is a plus.
- Previous experience in a chiropractic, allied health, or wellness clinic desirable.
- Background in sales, customer service, or front-desk operations highly advantageous.
- Understanding of patient care journeys and the importance of continuity in health services.
Responsibilities:
- Contact incoming leads through phone and email, and efficiently schedule consultations.
- Use a confident, consultative communication style to guide patients in booking appointments and, where appropriate, securing deposits or payments.
- Guide patients in the completion of new patient forms.
- Manage rescheduling, follow-ups, and reminders to ensure appointment adherence.
- Maintain accurate and up-to-date patient records in CRM and administrative systems.
- Coordinate practitioner schedules to optimize clinic operations and ensure smooth workflow.
- Foster ongoing patient relationships through check-ins, answering questions, and managing recall systems.
- Process payments accurately, manage billing records, and address patient inquiries in accordance with clinic policies.
- Uphold privacy, confidentiality, and compliance standards at all times.
- Liaise with health insurers if required, and support reporting on key performance indicators (KPIs).
- Perform additional responsibilities as needed to support clinic operations, team growth, and patient satisfaction.
